Summary
Overview
Work History
Education
Skills
Timeline
Generic

Isabella Molina

Newfield,NJ

Summary

Driven individual who is always ready for the next task. I love always being on the move never bored and constantly doing something to make the days work go smoothly. I love to interact with people on a day to day basis, making lasting first impressions just from brief interactions that make a positive impact on someone’s day. I’m extremely energetic in my work space and multitask extremely well. I enjoy learning new skills and that will help advance me through my workplace and help me continue to be a valuable member to my team and our vision. I also speak fluent English, Spanish, and American Sign Language.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Internal Revenue Service, IRS
08.2023 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Participated in training programs to enhance product knowledge and customer service skills.
  • Met customer call guidelines for service levels, handle time and productivity.

Office Clerk

Inspira Medical Center
07.2023 - Current
  • Maintained composure in stressful situations and continued to provide helpful and kind guest services for fantastic customer satisfaction.
  • Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
  • Managed incoming calls and correspondence professionally, ensuring timely responses to clients and colleagues alike.
  • Streamlined document preparation by effectively utilizing software tools such as Microsoft Office Suite for drafting reports, presentations, and spreadsheets.
  • Processed incoming and outgoing mail and packages according to established procedures.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
  • Collaborated with team members to deliver quality health care to patients.
  • Greeted visitors and directed to different building areas.
  • Managed appointment scheduling system effectively while avoiding double-bookings or significant delays for patients.
  • Contacted insurance companies to verify eligibility.
  • Improved efficiency of the admissions process by accurately registering new patients and updating existing records as needed.
  • Provided essential support during emergency situations by promptly notifying relevant personnel and assisting with patient transport as needed.

Server

Italian Affair
02.2022 - 08.2023
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.

Served

Gators Dockside
06.2021 - 12.2021
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Checked guests' identification before serving alcoholic beverages.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Increased sales significantly by upselling higher-end products to customers.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.

Receptionist

Sand Lake Imaging
01.2021 - 06.2021
  • Kept reception area clean and neat to give visitors positive first impression.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
  • Oversaw inventory activities, including materials monitoring, ordering or requisition and supply stocking or re-stocking.
  • Scheduled and confirmed appointments and meetings for senior management team.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

Dispatcher

Restorative Pros
08.2020 - 11.2020
  • Directed investigations to verify and resolve customer or shipper complaints.
  • Evaluated and adjusted over numerous routes based on daily needs, available workers, traffic hazards and weather conditions.
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Implemented schedule and policy changes and collaborated with management to formulate new policies, procedures and goals.
  • Planned, organized and managed work of subordinate staff to accomplish consistent work within organizational standards.
  • Closely monitored dispatch board to triage and prioritize over daily calls.
  • Went days without driver accident by staying up to date and alerting drivers of traffic and weather hazards in real time.
  • Directed all dispatching, routing and tracking of our vehicles.

Receptionist

Dr. Gupta's Office
12.2019 - 07.2020
  • Kept reception area clean and neat to give visitors positive first impression.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Sorted, received and distributed mail correspondence between departments and personnel.
  • Scheduled and confirmed appointments and meetings for senior management team.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.

Education

Colonial High School
Orlando, FL
05.2015

Kirkwood Community College
Cedar Rapids, IA

Skills

  • Multi-Line Telephone Systems
  • Customer and Client Relations
  • Correspondence Distribution
  • Office administration
  • Documentation and reporting
  • Office management
  • Mail handling
  • Verbal and written communication
  • Time management
  • Staff Management
  • Organization skills
  • Bilingual

Timeline

Customer Service Representative

Internal Revenue Service, IRS
08.2023 - Current

Office Clerk

Inspira Medical Center
07.2023 - Current

Server

Italian Affair
02.2022 - 08.2023

Served

Gators Dockside
06.2021 - 12.2021

Receptionist

Sand Lake Imaging
01.2021 - 06.2021

Dispatcher

Restorative Pros
08.2020 - 11.2020

Receptionist

Dr. Gupta's Office
12.2019 - 07.2020

Colonial High School

Kirkwood Community College

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Isabella Molina