Isabella Moment

In this multifaceted role, I established exceptional guest service, streamline resort operations, and support leadership with administrative duties. I consistently handle high-pressure situations with empathy and professionalism, while driving efficiency, sales, and guest satisfaction.

Key Contributions & Achievements:

• Resolved guest concerns and coordinated tour desk activities, improving check-in flow and increasing guest satisfaction.
• Assisted with VIP bookings and customized itineraries based on guest preferences, enhancing the overall resort experience.
• Processed transactions using reservation systems; balanced cash/ticket banks daily with 100% accuracy.
• Created and distributed daily reports and reconciliations for senior management.
• Supported the Tour Desk Manager and executive leadership with scheduling, inventory tracking, and project coordination.
• Collaborated with vendors to curate exclusive tour packages, generating new revenue streams.
• Implemented a guest preference tracking system that improved personalization and repeat bookings.
• Trained and mentored new staff on operations, software, and guest service standards.
• Improved marketing strategies in collaboration with team members, contributing to increased sales.
• Promoted upsells of tickets and add-on services, consistently exceeding sales targets.
• Maintained accurate records and ensured inventory and promotional materials were stocked and updated.
• Managed guest inquiries and appointments, ensuring seamless check-in and check-out processes.
• Coordinated tour information and recommendations, enhancing guest experience and satisfaction.

Delivered exceptional guest service in a fast-paced, high-volume resort environment, while supporting front office operations and cross-department communication. Recognized for professionalism, efficiency, and a calm, solutions-focused approach under pressure.

Key Contributions:

• Welcomed guests with professionalism, handling check-ins, check-outs, and VIP arrivals with care and efficiency.
• Managed room reservations and availability, coordinating with housekeeping and maintenance to ensure guest readiness.
• Processed payments and posted charges accurately, balancing cash and credit transactions daily.
• Resolved guest concerns swiftly and empathetically, improving satisfaction and encouraging repeat stays.
• Supported inventory and merchandising for the front desk marketplace, ensuring an organized, visually appealing space.
• Answered high-volume, multi-line phone systems, assisting with inquiries and transferring calls with clarity and professionalism.
• Assisted with onboarding and training of new team members, strengthening front desk consistency and support.
• Collaborated with management on operational improvements and special guest requests, contributing to service enhancements.
• Proactively took on additional duties and supported various departments as needed to ensure a seamless guest experience.
• Managed guest check-in and check-out processes efficiently, ensuring smooth arrival and departure experiences.
• Assisted in resolving guest inquiries and complaints, enhancing overall customer satisfaction.

Led daily operations for a mobile veterinary clinic, supporting both clinical procedures and client-facing interactions. Served as assistant veterinary technician, front desk lead, and logistics coordinator, helping the team deliver efficient, compassionate care across up to three pop-up locations per day.

Key Contributions:

• Performed patient check-ins using tablet-based systems, collecting pet and owner information, updating records, and enrolling new clients.
• Explained treatment plans, vaccine protocols, and preventive care products to pet owners with clarity and empathy.
• Managed point-of-sale transactions, processed payments, and handled checkout, ensuring a smooth and informed client experience.
• Assisted with animal handling and supported veterinarians during exams, vaccinations, and treatments.
• Monitored and restocked medical supplies, vaccines, and preventatives; maintained accurate inventory across all mobile units.
• Loaded and unloaded clinical equipment, ensuring proper setup and breakdown of mobile clinics at each location.
• Coordinated daily travel logistics for a 4-person team across multiple clinics, ensuring on-time arrival and operational readiness.

Provided compassionate, personalized care to a senior client, supporting daily living tasks, mobility, medication management, and home organization. Maintained a clean, safe, and supportive environment while promoting the client's independence and well-being.

Key Responsibilities & Contributions:

• Assisted with household tasks, including cleaning, organizing, and meal preparation tailored to dietary needs.
• Prepared and organized medications at the start of each shift and set up weekly schedules in labeled containers.
• Provided reliable transportation to and from medical appointments, ensuring timely arrivals.
• Supported grocery shopping and created detailed checklists to assist continuity between caregiver shifts.
• Helped the client with mobility and physical tasks, offering hands-on support with walking and completing household duties.
• Fostered a respectful and communicative relationship with the client to ensure emotional comfort and trust.

Managed food prep operations and trained new staff during peak shifts while completing a full-time associate degree at Eastern Florida State College. Maintained quality, efficiency, and team morale in a fast-paced, high-volume kitchen environment.

Key Contributions:

• Trained new team members on kitchen workflows, prep procedures, and station responsibilities to ensure smooth, consistent operations.
• Performed early-morning food prep and produce cleaning to support timely kitchen readiness and daily service.
• Managed produce inventory and supply orders, keeping prep areas fully stocked and compliant with health standards.
• Maintained cleanliness and organization in back-of-house areas, assisting with dishwashing and end-of-day closing duties.
• Led team in delivering exceptional customer service and maintaining high satisfaction levels.

While attending full-time college I provided excellent customer service and ensured a clean, organized retail environment in a fast-paced, beachside tourist store. Maintained high standards of presentation and efficiency while assisting shoppers with products and store navigation.

Key Contributions:

• Greeted customers with a friendly, helpful attitude and assisted with product questions and fitting room use.
• Opened and closed the store alongside team members, ensuring timely and smooth operations.
• Handled restocking, pricing, folding, tagging, and organizing new product shipments under tight timeframes.
• Maintained a clean and organized sales floor, restrooms, and stockroom for optimal customer experience.
• Took ownership of assigned store sections, keeping displays neat, shoppable, and fully stocked.
• Supported inventory management and backstock organization to ensure accuracy and efficiency.

Started shortly after graduating high school, and was quickly promoted to Shift Lead for reliability and initiative. Managed store operations during solo shifts, consistently delivering strong customer service and maintaining cleanliness and inventory. Role ended due to company-wide downsizing during the COVID-19 pandemic.

Key Contributions:

• Independently closed the store, handling cleaning, cash reconciliation, restocking, and end-of-day reports.
• Operated the POS system, served customers efficiently, and answered calls with professionalism.
• Monitored and refilled toppings and yogurt machines, maintained sanitation standards, and ensured store readiness.
• Created sample trays and made in-store announcements to promote new flavors and drive sales.
• Trained in all aspects of back-of-house and front-of-house operations, demonstrating adaptability and accountability.
• Counted tills and communicated with district management during solo closing shifts.