Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Isabella Monk

Kodiak,AK

Summary

Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Kodiak Community Health Center
Kodiak, AK
06.2024 - Current
  • Engaged in conversation with customers to understand their needs, resolve issues, and answer questions.
  • Collected deposits or payments and arranged for billing.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Maintained updated knowledge through continuing education and advanced training.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Developed positive relationships with customers through friendly interactions.
  • Updated system with customer details, preferences, insurance, and billing information.
  • Conducted regular follow-up calls with customers after resolving their issues.
  • Utilized job-related software to prepare change of address records and issue service discontinuance orders.
  • Answered customer inquiries via phone, email, and chat, and provided accurate information.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Sandwich Artist

SUBWAY®Restaurants
Kodiak, AK
06.2022 - 05.2024
  • Stocked shelves with products and supplies.
  • Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
  • Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
  • Discussed menu options with customers and offered suggestions to meet individual needs and drive sales.
  • Performed food preparation tasks by making salads, brewing coffee and tea and slicing meats.
  • Completed opening, closing and shift change tasks by following company guidelines.
  • Inspected equipment regularly for proper functioning and sanitation standards.
  • Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
  • Warmly greeted visitors to promote great customer service and positive ordering experience.
  • Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
  • Maintained cleanliness of work area throughout shift.
  • Upsold additional items to increase store profits.
  • Welcomed and thanked guests to demonstrate appreciation for patronage.
  • Assisted in the training of new staff members on proper sandwich-making techniques.

Education

High School Diploma -

Kodiak High School
Kodiak, AK
05-2024

Skills

  • Customer service
  • Data collection
  • De-escalation techniques
  • Adaptability and flexibility
  • Problem solving
  • Communication skills
  • Employee training
  • Document control
  • Verbal and written communication
  • Payment processing

Affiliations

  • I love to get artsy in my free time doing activities such as crochet, painting, and sculpting.
  • I adore animals and spend most of my time with my dog!

Timeline

Customer Service Representative

Kodiak Community Health Center
06.2024 - Current

Sandwich Artist

SUBWAY®Restaurants
06.2022 - 05.2024

High School Diploma -

Kodiak High School

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Isabella Monk