Isabella Moog
Rancho Cordova,CA
Summary
Dynamic and customer-focused professional with experience at Dutch Bros. Good at problem-solving and espresso machine operation. Excelled at demonstrating exceptional service and time management skills. Trained in safe food handling, Thrive in fast-paced environments, ensuring high standards of cleanliness and efficiency.
Overview
2
2
years of professional experience
Work History
Barista
Dutch Bros
08.2023 - 08.2024
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Contributed to positive team environment through effective communication and collaboration with colleagues.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Maintained clean and organized workspace for optimal productivity and safety.
- Used POS system to accurately enter orders and process payments.
- Maintained regular and consistent attendance and punctuality.
Host
The Old Spaghetti Factory International Inc.
10.2022 - 08.2023
- Monitored seating area and checked restrooms regularly to keep spotless.
- Completed daily side work and opening and closing duties without fail.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
- Answered phone calls to take orders, give information and document reservations.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain a welcoming appearance.
- Answered customer questions about hours, seating, and menu information.
- Input orders accurately into POS terminal, split bills and accepted payments.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
Education
Bachelor of Arts - Elementary Education
San Diego State University
San Diego, CA05-2028
Skills
- Time management
- Friendly and outgoing
- Problem-solving
- Cash handling
- Opening and closing duties
- Exceptional customer service
- Available weekends
- Order taking
Timeline
Barista
Dutch Bros
08.2023 - 08.2024
Host
The Old Spaghetti Factory International Inc.
10.2022 - 08.2023
Bachelor of Arts - Elementary Education
San Diego State University
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