Dynamic and detail-oriented professional with a proven track record in customer service at Olive Garden. Skilled in team collaboration and effective communication, I excel in high-pressure environments, enhancing guest satisfaction and optimizing service flow. Adaptable and proficient in multitasking, I consistently exceed expectations while fostering strong customer relationships.
Hi, I’m
Isabella Munoz
297 Jacobs Way Lochbuie ,CO
Summary
Overview
3
years of professional experience
1
Certification
Work History
Olive Garden Restaurant
Host
05.2025 - Current
Job overview
- Greeted and welcomed guests, ensuring a positive first impression.
- Managed reservations and seating arrangements to optimize flow.
- Assisted in maintaining cleanliness and organization of dining area.
- Provided menu information and addressed customer inquiries effectively.
- Supported team members during peak hours to enhance service efficiency.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Maurices
Stylist Sales Associate
10.2024 - 05.2025
Job overview
- Assisted customers in selecting products based on personal style and preferences.
- Maintained visual merchandising standards to enhance overall store presentation.
- Collaborated with team members to achieve sales goals and improve customer service.
- Resolved customer inquiries and concerns, enhancing overall shopping experience.
- Participated in training sessions to develop product knowledge and selling techniques.
- Enhanced store sales by skillfully cross-selling and upselling related products to clients based on their needs and preferences.
- Connected and engaged with customers to understand styling needs.
- Worked closely with store management to set and achieve individual sales targets, contributing to overall team success.
- Acknowledged, interacted and built relationships with clients to stimulate loyalty.
- Maintained a clean, inviting store environment conducive to shopping by regularly tidying sales floor displays and dressing rooms.
- Embraced fashion and understood market trends to articulate in client interactions.
- Assisted clients in selecting outfits for special events, ensuring they looked and felt their best.
- Built long-lasting customer relationships through attentive service and consistent followups.
McDonald's
Crew Member
09.2022 - 11.2022
Job overview
- Provided exceptional customer service in fast-paced environment to enhance guest satisfaction.
- Operated cash register accurately, processing transactions efficiently with attention to detail.
- Maintained cleanliness and organization of work area, adhering to food safety standards.
- Collaborated with team members to ensure timely order preparation and delivery.
- Adapted quickly to changing priorities during peak hours, demonstrating flexibility and reliability.
- Engaged with customers proactively to address inquiries and resolve issues promptly.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
Education
Horizon High SchoolThornton, CO
High School Diploma
05-2025
University Overview
- Honor Roll [2024,2025]
- Awarded [Lettering Award]
- Awarded [CARES Dementia Specialist]
- Awarded [200 hours of instruction; 164hrs class/lab and 36hrs clinical]
- National Technical Honors Society Member
- Cum laude graduate
Univerity of Colorado Boulder Boulder, CO
No Degree from Integrative Physiology/ Pre-Med
05-2029
University Overview
In my freshman year of college at The University of Colorado Boulder.
Skills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
- Adaptable to change
- Exceptional communication
- Detail-oriented
Certification
- CNA - Certified Nurse Assistant
- BLS - Basic Life Support
Timeline
Host
Olive Garden Restaurant
05.2025 - Current
Stylist Sales Associate
Maurices
10.2024 - 05.2025
Crew Member
McDonald's
09.2022 - 11.2022
Horizon High School
High School Diploma
Univerity of Colorado Boulder
No Degree from Integrative Physiology/ Pre-Med
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