Isabella Murray
Minerva,OH
Summary
Dynamic professional with proven leadership proficiency at Dunkin' Donuts Franchising, excelling in staff management and employee training. Enhanced customer satisfaction through effective complaint resolution and executed impactful marketing initiatives, driving sales growth. Committed to maintaining food safety and sanitation standards while fostering a collaborative team environment.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Assistant General Manager
Dunkin' Donuts Franchising
08.2024 - Current
- Process cash efficiently and prepare daily deposits
- Inspire, coach, and guide employees to enhance performance.
- Partner with General Manager to execute marketing initiatives aimed at enhancing brand awareness and driving sales growth.
- Increase customer satisfaction by addressing and resolving concerns in a timely manner.
- Assist in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Resolved customer complaints with professionalism, restoring trust and loyalty.
House Cleaner
Self-employeed
11.2023 - 08.2024
- Disinfected and mopped bathrooms to keep homes sanitary and clean.
- Organized tasks efficiently, prioritizing workload according to client preferences and property requirements.
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
- Maintained a safe working environment through proper use of cleaning products and equipment.
Operator
LMT Mercer Group
07.2023 - 11.2023
- Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
- Maintained a safe working environment by following strict adherence to safety guidelines and protocols.
- Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
- Provided on-the-job training to newly hired workers and team members.
Hostess
Texas Roadhouse
01.2021 - 07.2023
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Education
High School Diploma -
Minerva High School
Minerva, OH05-2023
Skills
- Staff management
- Efficiency management
- Employee training
- Food safety and sanitation
- Marketing initiatives
- Leadership proficiency
Certification
Serve Safe Certified
Timeline
Assistant General Manager
Dunkin' Donuts Franchising
08.2024 - Current
House Cleaner
Self-employeed
11.2023 - 08.2024
Operator
LMT Mercer Group
07.2023 - 11.2023
Hostess
Texas Roadhouse
01.2021 - 07.2023
High School Diploma -
Minerva High School
Similar Profiles
Arevious JordanArevious Jordan
Driver at Dunkin' Donuts FranchisingDriver at Dunkin' Donuts Franchising
Nevaeh NicholsNevaeh Nichols
Cashier at Dunkin' Donuts FranchisingCashier at Dunkin' Donuts Franchising
Maicol Ortiz FanaMaicol Ortiz Fana
Assistant Manager at Dunkin' Donuts FranchisingAssistant Manager at Dunkin' Donuts Franchising