Isabella Newberry
Las Cruces
Summary
Customer-focused hospitality professional with proven success as General Manager at GB Hotels Group, LLC. Demonstrated track record of enhancing customer satisfaction and optimizing operations through strategic risk analysis and quality assurance. Strong negotiation skills with expertise in building client relationships that drive business growth.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Courier
Las Cruces Shuttle
12.2025 - Current
- Coordinated timely deliveries across designated routes to ensure customer satisfaction.
- Maintained accurate delivery logs and records for efficiency tracking and reporting.
- Collaborated with team members to optimize route planning, reducing delays and improving service times.
- Developed strong relationships with clients through dependable service that ensured repeat business.
General Manager
GB Hotels Group A, LLC
08.2024 - 11.2025
- Developed and implemented operational strategies to enhance guest satisfaction and streamline services.
- Managed daily hotel operations, ensuring compliance with brand standards and local regulations.
- Oversaw staff training programs to improve service quality and employee performance.
- Analyzed customer feedback to identify areas for improvement in service delivery.
- Maintained budgetary controls, optimizing resource allocation across departments.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Director of Sales
GB Hotel Group A, LLC
03.2022 - 08.2024
- Developed and implemented sales strategies to enhance market penetration.
- Analyzed market trends to identify opportunities for growth.
- Collaborated with marketing teams to align promotional efforts with sales goals.
- Established strong relationships with key clients to foster loyalty and retention.
- Enhanced customer satisfaction levels by addressing concerns promptly and providing tailored solutions.
- Monitored competitor activities to inform strategic planning and decision-making processes.
Front Desk Agent
GB Hotels Group A, LLC
01.2022 - 03.2022
- Managed check-in and check-out processes for guests, ensuring smooth operations.
- Handled guest inquiries and resolved issues promptly, enhancing customer satisfaction.
- Coordinated room assignments and special requests to optimize occupancy rates.
- Maintained accurate records of reservations and billing information using property management systems.
Assistant Manager
Game Stop
02.2018 - 01.2022
- Led team in achieving sales goals and enhancing customer experience through effective training and support.
- Developed and implemented inventory management strategies to optimize stock levels and reduce shrinkage.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Education
Associate of Arts - University Studies
Eastern New Mexico University
Roswell, NM05-2019
Skills
- Customer Needs Assessment & Service Excellence
- Risk Analysis & Mitigation
- Quality Assurance & Standards Compliance
- Guest Relations & Experience Management
- Multi-Channel Customer Communication
- Negotiation & Closing Skills
Certification
IHG General Manager Certification
Timeline
Courier
Las Cruces Shuttle
12.2025 - Current
General Manager
GB Hotels Group A, LLC
08.2024 - 11.2025
Director of Sales
GB Hotel Group A, LLC
03.2022 - 08.2024
Front Desk Agent
GB Hotels Group A, LLC
01.2022 - 03.2022
Assistant Manager
Game Stop
02.2018 - 01.2022
Associate of Arts - University Studies
Eastern New Mexico University