Isabella Niles
San Antonio
Summary
Dynamic Certified Medical Assistant with a proven track record at Medicare Associates, excelling in patient-focused care and medical office administration. Skilled in HIPAA compliance and clear communication, I enhanced patient outcomes through effective education and streamlined operations, contributing to a more efficient healthcare environment. Passionate about staff development and team leadership.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant
Medicare Associates
09.2023 - Current
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Called and faxed pharmacies to submit prescriptions and refills.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
- Prepared and administered medications to alleviate patient symptoms.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Collected and documented patient medical information such as blood pressure and weight.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Taught patients about medications, procedures, and care plan instructions.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Directed patients to examining rooms and coordinated transportation assistance as necessary.
- Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly.
Babysitter
Time Out Sitters
03.2023 - Current
- Communicated positively with children and guardians.
- Taught children to organize toys, wash hands, and share by leading by example.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Played games, worked on puzzles, and read books to young children.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Administered medications by following strict instructions from parents.
- Reassured children when upset providing emotional support and stability.
- Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
- Planned fun outings and educational activities to keep children entertained.
- Communicated with parents regarding children's progress and development, raising any issues.
- Helped children develop motor skills in preparation for preschool and kindergarten.
- Created safe and engaging learning environment for groups of diverse children with various learning styles.
Certified Trainer
Chic-Fil-A
03.2023 - 09.2023
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Monitored participant workflow and behaviors throughout training process.
- Maintained organization of documents, materials, and equipment.
- Documented attendance, participation, and progress.
- Provided coaching and mentoring to employees.
- Developed job-specific competencies and performance standards.
- Utilized variety of instructional design methodologies to create effective learning experiences.
- Analyzed and evaluated training effectiveness and program outcomes.
- Developed and executed performance management programs to increase employee engagement and productivity.
- Built and maintained professional relationships with vendors and suppliers.
Manager
The Bubble Tea Factory
03.2022 - 02.2023
- Cross-trained existing employees to maximize team agility and performance.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed and maintained relationships with customers and suppliers through account development.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maintained professional, organized, and safe environment for employees and patrons.
- Improved marketing to attract new customers and promote business.
- Controlled costs to keep business operating within budget and increase profits.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Developed detailed plans based on broad guidance and direction.
Kennel Technician
PAWSitive Solutions Dog & Puppy Training
09.2020 - 03.2022
- Kept animals clean and free of contaminants to promote optimal health.
- Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
- Mixed and administered special food formulas to individual animals based on unique dietary needs.
- Performed pet intake to gain necessary information concerning health, behaviors, potential allergies, and other details to provide complete records and methods of owner contact.
- Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Monitored animal behavior and completed examinations to identify illnesses, injuries, or potential diseases.
- Recorded dogs' intake and output, physical condition and behavior for updated kennel logs.
- Trained new staff on kennel maintenance, animal care and feeding protocols.
- Cleaned and maintained kennel areas for optimized hygiene, including cages, runs and yards.
- Kept cages, kennels, play yards, and grooming areas neat and clean.
- Assisted with development of animal behavior modification plans.
Education
Bachelor of Arts - Pyschology
The University of Texas At San Antonio
San Antonio, TX05-2028
High School Diploma -
Crestmont Christian Preparatory School
Boerne, TX05-2023
Skills
- Patient-focused care
- Medical office administration
- Medical terminology
- HIPAA compliance
- Marketing
- Key performance indicators
- Operations management
- Team leadership
- Documentation and reporting
- Clear communication
- Lead generation
- Staff development
Certification
- PT - Phlebotomy Technician
- CPR - Basic Life Support
Timeline
Certified Medical Assistant
Medicare Associates
09.2023 - Current
Babysitter
Time Out Sitters
03.2023 - Current
Certified Trainer
Chic-Fil-A
03.2023 - 09.2023
Manager
The Bubble Tea Factory
03.2022 - 02.2023
Kennel Technician
PAWSitive Solutions Dog & Puppy Training
09.2020 - 03.2022
Bachelor of Arts - Pyschology
The University of Texas At San Antonio
High School Diploma -
Crestmont Christian Preparatory School
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