Isabella Oceguera
Best Buy
Joliet,IL
1
Language
1
Certification
1
year of professional experience
A Computer Science student proficient in multiple programming languages and an adaptable retail professional with strong customer engagement and store operations skills. Experienced in cash handling, task prioritization, and supporting sales goals through add-on sales and service plans. Committed to honest work, collaboration, and skill development.
Work History
Retail Shift Lead
1 Year 5 Months- Supervised sales floor operations, supporting associates with customer needs and task prioritization.
- Trained new team members on POS procedures, service standards, and store policies.
- Monitored cash handling, register accuracy, and daily reconciliation processes.
- Coordinated opening and closing routines, ensuring readiness for store traffic.
- Resolved customer concerns, escalations, and product service issues with professionalism.
- Supported sales goals by driving add-on sales, service plans, and checkout efficiency.
Education
Bachelor of Science - Computer Science
Skills
Proficiency in C
Java
Python
and SQL
Store operations
Cash handling
Store opening procedures
Training new associates
Customer service
Customer interaction
Problem-solving
Teamwork and collaboration
Honest and dependable
Multitasking Abilities
Reliability
Team cooperation
Multitasking Abilities
Reliability
Team cooperation
Certification
- IBM Data Analysis Professional, Coursera, on track to complete by 12/31/26
Languages
Spanish
Awards
- Deans List
- Recipient of University Of Nebraska's Chancellor Scholarship
Interests
Enjoying the art of baking and pastry-making
experimenting with recipes.
Tech enthusiast
passionate about exploring the latest advancements and innovations.
Electronics and Circuit Building
Timeline
Retail Shift Lead
Best Buy
05.2025 - CurrentRead More
University of Nebraska, Lincoln
Bachelor of Science from Computer Science
Read More