Isabella Oldenburg
Summary
Connection-driven professional with a strong focus on client satisfaction and organizational excellence. Proven ability to communicate effectively and engage audiences as a public speaker. Skilled in problem-solving and collaborating with teams to achieve desired outcomes.
Overview
6
6
years of professional experience
Work History
Behavior Specialist
Sample Supports
08.2023 - Current
- Facilitated clear communication between clients and providers to enhance service delivery.
- Resolved conflicts and addressed issues to maintain a calm atmosphere.
- Guided individuals in articulating needs and reaching personal goals.
- Analyzed behavioral data to refine intervention strategies for optimal outcomes.
Bartender and Server
Bellota
08.2022 - 08.2023
- Prioritized customer satisfaction by swiftly resolving issues encountered.
- Engaged with over 100 guests daily to enhance service experience.
- Simultaneously served dozens of individuals, ensuring timely assistance.
- Evaluated team needs and delegated tasks effectively to optimize performance.
Barista Trainer
Starbucks
12.2018 - 10.2022
- Taught through example the welcoming company culture to new employees
- Organized a training plan for each individual barista
- Communicated with management about updates and needs
- Balanced regular closing duties while training new individuals
Education
Bachelor of Arts - Psychology
University of Colorado Boulder
Boulder, COSkills
- Public speaking
- Relationship building and interpersonal skills
- Team collaboration
- Verbal and written communication skills
- Organizational skills
- Conflict resolution
- American Sign Language proficiency
Timeline
Behavior Specialist
Sample Supports
08.2023 - Current
Bartender and Server
Bellota
08.2022 - 08.2023
Barista Trainer
Starbucks
12.2018 - 10.2022
Bachelor of Arts - Psychology
University of Colorado Boulder
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