Isabella Opbroek
Summary
Dedicated pet care professional with experience at Tails N Training, excelling in customer relations and scheduling. Proven ability to maintain cleanliness and ensure safety while fostering strong client relationships. Trained staff in proper handling techniques, enhancing service quality and reducing appointment cancellations through effective communication and personalized service.
Overview
3
3
years of professional experience
Work History
Dog Bather, Dog Walker, Front Desk Worker
Tails N Training
10.2022 - 12.2025
- Performed thorough bathing and grooming for various dog breeds, ensuring cleanliness and comfort.
- Monitored dogs' behavior during grooming sessions to identify any potential health or anxiety issues.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Assisted groomers with prepping dogs for haircuts, resulting in streamlined appointments.
- Welcomed customers upon arrival and ushered pets to holding kennels or group play areas.
- Reduced appointment cancellations by promptly confirming scheduled bookings with clients.
- Kept cages, kennels, play yards, and grooming areas neat and clean.
- Followed pet care instructions for dietary needs and medication regimens.
- Managed multiple clients' schedules efficiently while maintaining high service standards.
- Trained new dog walkers on proper handling techniques and safety protocols.
- Fostered positive relationships with clients through regular communication and updates on their pets' activities.
- Cleaned up after dogs and properly disposed of waste to keep community clean and free of potential hazards.
- Developed strong relationships with clients through effective communication and personalized service.
- Trained new staff on proper bathing techniques and safety protocols to enhance service quality.
Education
High School Diploma -
Stevens High School
Rapid City SD05-2025
Skills
- Maintaining cleanliness
- Safety measures
- Patience with animals
- Gentle handling
- Customer service
- Customer relations
- Complaint handling
- Client relations
- Scheduling
- Call management
- Paperwork processing
- Documentation
Timeline
Dog Bather, Dog Walker, Front Desk Worker
Tails N Training
10.2022 - 12.2025
High School Diploma -
Stevens High School