Isabella Orozco
San Diego,CA
Summary
Oriented food and beverage professional with over 6 years of experience in the hospitality industry. Proven track record of delivering exceptional service, driving revenue growth, and ensuring guest satisfaction in diverse culinary environments. Adept at leading teams to achieve operational excellence while maintaining high standards of quality and efficiency. Possesses strong communication and interpersonal skills, with a passion for creating memorable dining experiences. Seeking to leverage expertise in food and beverage management to contribute to the success of a forward-thinking establishment.
Overview
7
7
years of professional experience
Work History
Attendent
Hotel Del Coronado, Curio Collection By Hilton
2023.07 - Current
- Assisted in opening a restaurant at the Hotel Del Coronado
- Worked with managers and employees to prepare the restaurant for opening day.
- Accommodated VIP guests with privet dinning experiences and catering events.
- Assisted with buyouts by setting up for event, attending to the buffet line, tray passing, and breaking down after the party.
- Present menus and daily specials, making recommendations and answering questions as needed
- Take accurate food and beverage orders and enter them into the POS system
- Coordinate with kitchen and bar staff to ensure timely delivery of orders
- Check on guests during their meal to ensure satisfaction and address any concerns
- Anticipate guests' needs and provide attentive service throughout their dining experience
- Prepare and deliver guest checks, process payments, and handle cash transactions accurately
- Assist with opening and closing duties, including setting up and breaking down tables and chairs, cleaning and sanitizing work areas, and restocking supplies
Server/Head Hostess
Brigantine Seafood & Oyster Bar
2022.11 - 2023.06
- Greeted and accommodated guests, building positive experiences from first interaction
- Checked in with guest throughout meal service, replenishing drinks and catering to additional requests.
- Prepared and served food and beverages to customers.
- Exercised focus and concentration to keep track of tables and remember orders.
- Monitored food and beverage levels to satisfy customers needs.
- Possessed payments and completed register transactions accurately.
- Was a hostess trainer to all new hires
Server/Hostess/Lead Trainer
Finney's Crafthouse
2019.01 - 2022.08
- Optimized front-of-house operations by managing capacity, avoiding long wait times for guests when hosting
- Greeted and accommodated guests, building positive experience from first interaction
- Memorized menu to help diners make informed meal choices.
- Checked in with guests throughout meal service, replenishing drinks and catering to additional requests
- Delivered customer checks and securely processed credit card or cash payments
- Cocktail server/drink runner
- Trainer for new employees
- Helped train new employees to prepare the opening of a brand new location located in Porter-Ranch CA
- Meal orders and delivery during Covid-19 shutdown
Camp Counselor
Timbernook Kids Camp
2019.06 - 2019.07
- Helped supervise all the kids in the camp
- Addressed camper concerns and promptly resolved disputes.
- Organized and explained rules for various team games and activities.
- End of the day clean up and made sure campers returned to their parents safely
Cashier/ Food-Runner/ Busser
Mo's BBQ Smokehouse
2017.02 - 2019.07
- Counted cash drawers at beginning of shifts to verify correct amounts.
- Greeted and informed customers of products, fostering positive store experiences
- Taking food/drink orders at a register and over the phone
- Processed cash, check and credit cards for customer purchases.
- Delivering the food to customer's tables in a timely and careful manner
- Cleaning tables once guests leave
- Closing/opening duties for the restaurant
- Catered at events when needed
Volunteer
Big Brothers Big Sisters
2017.06 - 2019.06
- Helped at the big events with silent and live auctions
- Set up and break down venue site
- Assisted with guests needs or questions
Ranch Worker
La Bella Grand Ranch
2018.07 - 2018.08
- Responsible for digging new holes for trees and plant shrubs
- Chopped and stacked firewood
- Moved and stacked twenty foot long steel poles
- Sprayed all weeds in the horse pastures with pesticides
Education
Cuesta College
San Luis Obispo, CA12.2020
Skills
- Excellent customer service skills
- Conflict-resolution skills
- Leadership experience
- Problem-solving skills
- Extremely reliable
- Professionalism
- Ability to work in stressful environments
- Ability to work in fast-paced environments
Additional Information
Kaitlyn Cox- Finney's Crafthouse, general manager
(805)235-5272
Ashley Cutter- Store director, Sugared + Bronzed
(603)988-7657
Leah Nentl- Hotel Del Coronado, Manager
(619)775-7967
Timeline
Attendent
Hotel Del Coronado, Curio Collection By Hilton
2023.07 - Current
Server/Head Hostess
Brigantine Seafood & Oyster Bar
2022.11 - 2023.06
Camp Counselor
Timbernook Kids Camp
2019.06 - 2019.07
Server/Hostess/Lead Trainer
Finney's Crafthouse
2019.01 - 2022.08
Ranch Worker
La Bella Grand Ranch
2018.07 - 2018.08
Volunteer
Big Brothers Big Sisters
2017.06 - 2019.06
Cashier/ Food-Runner/ Busser
Mo's BBQ Smokehouse
2017.02 - 2019.07
Cuesta College
Similar Profiles
Antonio MrozAntonio Mroz
Greeter at Hotel del Coronado, Curio Collection by HiltonGreeter at Hotel del Coronado, Curio Collection by Hilton
Elizabeth EsquivelElizabeth Esquivel
Recreational Attendant at Hotel Del Coronado, Curio Collection By HiltonRecreational Attendant at Hotel Del Coronado, Curio Collection By Hilton
Christopher TimothyChristopher Timothy
Bartender at Hotel Del Coronado, Curio Collection By HiltonBartender at Hotel Del Coronado, Curio Collection By Hilton