Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Isabella Ortiz

Pembroke Pines

Summary

Through my current job at Alpha Gymnastics I've been able to develop strong customer service and administrative skills in a fast-paced, client-focused environment. I excel in communication, organization, and managing multiple tasks simultaneously. I am seeking the possibility to transition to a new job opportunity in which these skills can be effectively utilized and further developed.

Overview

3
3
years of professional experience

Work History

Front Desk Receptionist

Alpha Gymnastics
05.2023 - Current
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Collected room deposits, fees, and payments.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Developed strong working relationships with team members, fostering a positive work environment.
  • Completed all tasks in compliance with company policies and procedures.

Tutor, Grader

Kumon Learning Center
08.2022 - 02.2023
  • Provided homework assistance using specific curriculum and materials.
  • Supported students with helpful study habits and exam strategies.
  • Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
  • Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
  • Graded multiple assignments from the subjects of English and Math.

Education

High School Diploma -

Archbishop Edward A. Mccarthy High School
Cooper City, FL
05-2025

Skills

  • Bilingual
  • Customer service
  • Attention to detail
  • Time management
  • Listening skills
  • Cash handling
  • Problem-solving skills
  • Team collaboration
  • Scheduling
  • Verbal and written communication
  • Administrative skills
  • Good with kids

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Front Desk Receptionist

Alpha Gymnastics
05.2023 - Current

Tutor, Grader

Kumon Learning Center
08.2022 - 02.2023

High School Diploma -

Archbishop Edward A. Mccarthy High School

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