Summary
Overview
Work History
Education
Skills
Languages
Certification
Languages
References
Timeline
Generic

Isabella Ortiz-Beas

Portland,OR

Summary

Detail-oriented individual recognized for strong communication and problem resolution skills. Successfully managed guest interactions and administrative tasks, contributing to seamless operations and high levels of customer satisfaction.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Concierge

Escape Lounge
Portland, OR
07.2025 - Current
  • Delivered exceptional customer service to high-profile travelers in a premium airport lounge setting, ensuring a welcoming and comfortable environment.
  • Greeted guests upon arrival, verified access eligibility, and provided personalized assistance throughout their stay.
  • Coordinated with kitchen and bar staff to ensure timely service of food and beverages tailored to guest preferences.
  • Maintained cleanliness and presentation standards in the lounge area in accordance with brand and airport guidelines.
  • Resolve guest concerns quickly and professionally to ensure satisfaction and a positive brand experience.
  • Assisted with administrative tasks, including managing reservations, tracking lounge capacity, handling quest reports, and nightly audits for the business day.

Food Service Worker

Bon Appetit
Newberg/Portland, OR
09.2019 - 02.2025
  • Provided high-quality, customer-focused service in a fast-paced university dining environment for 5 years.
  • Maintained cleanliness, organization, and food safety standards in all service areas.
  • Cross-trained in BOH roles including food prep, dishwashing, stocking, and sanitation support to ensure smooth kitchen operations.
  • Collaborated with culinary and service teams to support special events and peak service times.

Food Service Worker

Local Flow Health Bar
McMinnville, OR
05.2024 - 08.2024
  • Managed food preparation and customer orders.
  • Operated Point of Sale (POS) systems and handled transactions.
  • Maintained a clean and organized work environment.
  • Knowledge of food safety standards and practices.

Gallery Assistant

The Gallery at Ten Oaks
McMinnville, OR
05.2022 - 04.2023
  • Transported Art Work
  • Painting walls and pedestals
  • Working with artists to ensure art is displayed properly
  • Installation
  • Administrative Work
  • Artist Relations
  • Marketing

Food Service Worker

McMenamins Pubs & Breweries
McMinnville, OR
06.2021 - 08.2021
  • Provided excellent customer service and food delivery.
  • Assisted in maintaining cleanliness and organization within the restaurant.
  • Took orders to customers specifications, and assisted BOH in any extra work.

Education

High School Diploma -

McMinnville High School
McMinnville, OR

B.A - Studio Art

George Fox University
Newberg, OR

Skills

  • Communication skills
  • Ability to work under pressure
  • Critical thinking
  • Interpersonal skills
  • Team contribution
  • Process improvement
  • Problem resolution
  • Team building
  • Organization
  • Customer service
  • Administrative support
  • Guest relations
  • Friendly, positive attitude
  • Multitasking
  • Data entry
  • Recordkeeping
  • Microsoft office
  • Point of sale systems
  • Reservation management

Languages

  • English
  • Spanish

Certification

  • Food handlers
  • OLCC

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

References

References available upon request.

Timeline

Concierge

Escape Lounge
07.2025 - Current

Food Service Worker

Local Flow Health Bar
05.2024 - 08.2024

Gallery Assistant

The Gallery at Ten Oaks
05.2022 - 04.2023

Food Service Worker

McMenamins Pubs & Breweries
06.2021 - 08.2021

Food Service Worker

Bon Appetit
09.2019 - 02.2025

High School Diploma -

McMinnville High School

B.A - Studio Art

George Fox University

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