Summary
Overview
Work History
Education
Skills
Timeline
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Isabella Otero

Pleasant Hill,IA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

3
3
years of professional experience

Work History

Customer Service Team Member

Pet Supplies Plus
08.2021 - Current
  • Enhanced customer satisfaction by resolving product and service issues promptly and efficiently.
  • Maintained thorough knowledge of products and services to provide accurate information to customers, increasing trust in the brand.
  • Mentored new hires by sharing best practices and experiences which resulted in faster onboarding and increased confidence in handling customer interactions.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
  • Achieved consistent positive feedback from customers due to exceptional listening skills that led to successful problem resolution.
  • Sought ways to improve processes and services provided.
  • Trained new personnel regarding company operations, policies and services.

Education

High School Diploma -

Southeast Polk High School
Pleasant Hill, IA
05.2023

Skills

  • Customer Focus
  • Customer Service
  • Customer Complaint Resolution
  • Process Improvement
  • Stock management
  • Product Knowledge
  • Customer inquiries
  • Assertiveness

Timeline

Customer Service Team Member

Pet Supplies Plus
08.2021 - Current

High School Diploma -

Southeast Polk High School

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Isabella Otero