Isabella Pena
Salem,MA
Summary
Dynamic and dedicated professional with a strong customer service focus, honed at Chelsea Jewish Lifecare. Proven ability to enhance resident satisfaction through effective communication and teamwork. Skilled in appointment scheduling and data management, while maintaining organization and attention to detail. Committed to fostering positive relationships and delivering exceptional support.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Dining Room Server
Chelsea Jewish Lifecare
12.2021 - Current
- Provided excellent customer service, ensuring a positive dining experience for residents and guests.
- Collaborated with kitchen staff to deliver timely meal service and accommodate dietary restrictions.
- Assisted in maintaining cleanliness and organization of dining room environment per health standards.
- Trained new servers on proper serving techniques and adherence to safety protocols.
- Monitored resident satisfaction, resolving issues promptly to enhance overall service quality.
- Built long-lasting relationships with residents.
- Maintained up-to-date knowledge allergens, and dietary restrictions for clear communication with guests.
Front Desk Receptionist
Chelsea Jewish Lifecare
12.2021 - Current
- Greeted visitors and answered incoming calls, ensuring a welcoming environment.
- Managed appointment scheduling using office management software to enhance efficiency.
- Coordinated communication between departments, facilitating smooth operations and information flow.
- Assisted with administrative tasks, including filing and data entry to maintain organized records.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Organized, maintained and updated information in computer databases.
- Collected Type payments, processed transactions and updated relevant records.
- Tracked important information in Software spreadsheets and ran reports or generated graphs using data.
Education
No Degree - Medical Assisting
Peabody Veterans Memorial High School
Peabody, MACertificate -
Wellspring House
Salem, MAHigh School Diploma -
Peabody Veterans Memorial High School
Peabody, MAGraduate Certificate - Emergency Medical Services
Northshore Community College
Danvers, MASkills
- Customer service focus
- Resident support
- Strong multitasking
- Team player attitude
- Strong interpersonal skills
- Organized and attentive
Certification
CPR certification , Medical Clerk certification
Timeline
Dining Room Server
Chelsea Jewish Lifecare
12.2021 - Current
Front Desk Receptionist
Chelsea Jewish Lifecare
12.2021 - Current
No Degree - Medical Assisting
Peabody Veterans Memorial High School
Certificate -
Wellspring House
High School Diploma -
Peabody Veterans Memorial High School
Graduate Certificate - Emergency Medical Services
Northshore Community College