Summary
Overview
Work History
Education
Skills
Timeline
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Isabella Penrose

Isabella Penrose

Wetumpka

Summary

Professional retail worker with solid experience and readiness for this role. Adept at handling transactions, providing exceptional customer service, and maintaining clean and organized workspace. Strong focus on teamwork and adapting to changing needs to achieve results. Reliable, efficient, and capable of building positive customer relationships.

Overview

2
2
years of professional experience

Work History

Cashier

Dairy Queen Grill & Chill
08.2020 - 11.2022
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Welcomed customers and helped determine their needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Put orders together for customers (ie. blizzards, ice cream cones, and other treats).
  • Opened and closed store when needed.

Cashier, Server, and Stocker

Montgomery Travel Centers of America
08.2020 - 06.2022
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Answered questions about store policies and addressed customer concerns.
  • Restocked and organized merchandise in front lanes.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Stocked, tagged and displayed merchandise as required.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Developed rapport and fostered brand loyalty by offering personalized service.
  • Implemented loss prevention strategies, reducing instances of theft at checkout.
  • Learned duties for various positions and provided backup at key times.
  • Served food and beverages promptly with focused attention to customer needs.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.

Stocker

Marshall's Dept Store
05.2021 - 10.2021
  • Performed inventory control, such as counting, and stocking merchandise.
  • Reduced out-of-stock situations with regular monitoring of product levels on sales floor.
  • Collaborated with team members to complete stocking tasks during peak business hours, maintaining a well-stocked sales floor.
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.
  • Enhanced inventory accuracy by diligently organizing and maintaining stockroom shelves.
  • Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
  • Aided in training new team members on best practices for stocking procedures and inventory management systems.
  • Interacted with guests in friendly and knowledgeable way.

Education

No Degree - Cosmetology

Aveda Institute
Hoover, AL
05.2001 -

High School Diploma -

Selma High School
Selma
05.2001 -

Skills

Customer service

Payment processing

Time management skills

Product restocking

POS systems

Attention to detail

Reliability and punctuality

Issue resolution

Inventory management

Timeline

Stocker

Marshall's Dept Store
05.2021 - 10.2021

Cashier

Dairy Queen Grill & Chill
08.2020 - 11.2022

Cashier, Server, and Stocker

Montgomery Travel Centers of America
08.2020 - 06.2022

No Degree - Cosmetology

Aveda Institute
05.2001 -

High School Diploma -

Selma High School
05.2001 -

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Isabella Penrose