Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
Languages
About Me
Timeline
Generic

Isabella Perez

Modesto,CA

Summary

Innovative nanny with several years of hands-on experience providing in-home childcare. Friendly and energetic individual skillful in organizing and conducting age-appropriate activities and providing stimulating learning environment. Focused on maintaining great sense of humor and positive demeanor.

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Nanny

Private Household
Modesto, CA
08.2023 - Current
  • Maintained discipline in accordance with parents' instructions while being sensitive to each child’s individual needs.
  • Kept detailed records of each child's progress including meals eaten, naps taken.
  • Helped prepare meals for the children according to dietary guidelines set forth by parents or guardians.
  • Read stories aloud to the children and engaged them in creative play activities.
  • Gave medication to children as directed by parents or guardians.
  • Provided a safe environment for the children through supervision and guidance of their activities.
  • Communicated regularly with families regarding daily events and any concerns that may arise.
  • Monitored the children's playtime to ensure safety and wellbeing.
  • Assisted children with daily activities, such as dressing, bathing, and feeding.
  • Transported children to school, extracurricular activities, and appointments when needed.
  • Performed light housekeeping duties related to childcare such as laundry or meal preparation.
  • Provided assistance with homework assignments when needed.
  • Created an atmosphere of trust between myself and both the family and the kids I cared for.
  • Bathed and dressed babies, changed diapers and prepared bottles and feeding equipment.

Behavior Technician

B.E.S.T Autism Services
Modesto, CA
03.2023 - 08.2023
  • Observed clients during both structured and unstructured activities to identify potential areas for improvement or reinforcement.
  • Collaborated with families to provide support strategies for home-based interventions.
  • Instructed clients in social skills training techniques such as positive reinforcement, prompting, and shaping behaviors.
  • Engaged in professional development activities to stay abreast of current trends in the field of Applied Behavior Analysis.
  • Developed individualized treatment plans for each client that included goals and objectives.
  • Provided direct behavioral intervention services to children with autism spectrum disorder and other developmental disabilities.
  • Maintained detailed records of sessions including progress notes, daily logs, incident reports and program updates.
  • Conducted functional assessments, collected data, and implemented behavior plans based on assessments.
  • Encouraged positive behavior by providing rewards or praise for desired behaviors.

Cashier

Big Five Sporting Goods
Stockton, CA
11.2022 - 03.2023
  • Ensured compliance with all safety regulations within the store environment.
  • Answered customer inquiries regarding store policies and procedures.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Stocked shelves with merchandise when needed.
  • Followed company security procedures for handling large sums of money.
  • Performed other duties as assigned by management.
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Worked closely with front-end staff to assist customers.

Barista Trainer

Starbucks
Modesto, CA
10.2021 - 10.2022
  • Assisted in developing new recipes for specialty drinks that meet corporate guidelines.
  • Analyzed feedback from customers and staff to identify areas for improvement in training methods or procedures.
  • Assessed skill levels of new and existing baristas, providing individualized training plans.
  • Conducted on-site trainings for baristas in proper brewing techniques and customer service etiquette.
  • Worked with new employees on procedures and policies, interacting with customers, cleaning areas and making orders.
  • Enthusiastically engaged customers during busy periods to keep mood light and fun.
  • Repaired minor issues with equipment and handled troubleshooting tasks to keep coffee machines operational.
  • Greeted guests with pleasant smile and superior customer service.
  • Prepared numerous varieties of hot and iced drinks with high accuracy and consistently strong customer satisfaction.
  • Merchandised display cases and promoted prepared foods.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Prepared and served coffee, espresso drinks, blended coffees and teas.

Cashier/Server

Chubby's Diner
Manteca, CA
06.2020 - 09.2021
  • Delivered food orders promptly and courteously.
  • Stayed informed about daily specials, new menu items, promotions.
  • Checked food before serving it to customers.
  • Followed health safety guidelines when preparing and serving food products.
  • Inspected dining room furniture for cleanliness prior to seating guests.
  • Greeted customers and answered questions about menu items.
  • Communicated with kitchen staff regarding any special requests from customers.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Issued receipts, refunds, credits or change due to customers.
  • Performed other duties as assigned by management.
  • Assisted customers over the phone regarding store operations, product information and order placement.

Cashier/Server

Sizzler Restaurant
Manteca, CA
05.2020 - 09.2021
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Issued receipts, refunds, credits or change due to customers.
  • Performed other duties as assigned by management.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Resolved customer complaints professionally in accordance with company policy.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Maintained records of transactions made during shift as required by law or company policy.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Delivered food orders promptly and courteously.
  • Prepared drinks according to standard recipes.

Cashier Trainer

Mcdonald's
Manteca, CA1
05.2020 - 06.2021
  • Encouraged teamwork among staff members by leading group activities that improved morale.
  • Performed other duties as assigned by upper management.
  • Instructed cashiers on proper procedures for handling money and credit card transactions.
  • Monitored cashier performance by observing employees' interactions with customers during shifts.
  • Trained cashiers in customer service best practices, such as greeting customers with a friendly smile and providing excellent service.
  • Conducted inventory checks periodically throughout each shift to track stock levels accurately.
  • Organized one-on-one coaching sessions with cashiers who needed extra help understanding certain concepts or procedures.
  • Assisted with training new cashiers and customer service team members to increase speed of onboarding.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.

Education

High School Diploma -

East Union High School
Manteca, CA
12-2021

Skills

  • Childcare Techniques
  • Friendly
  • Special Needs Care
  • Child Development
  • Meal and snack preparation
  • Tutoring
  • Infant, toddler, and preschool curricula
  • Valid Driver's License
  • Effective team leader
  • First aid and CPR certified
  • Dependable
  • Behavior management techniques
  • Safety awareness
  • Customer service experience
  • Report Writing
  • Data Analysis
  • Attention to Detail
  • Customer Assistance
  • Payment Collection
  • Cash Handling
  • POS Systems
  • Credit and cash transactions
  • Time management skills
  • Staff Training

Affiliations

  • I like to read and write.
  • Play football, soccer, and softball.
  • I take walks/hikes with my Husky.

Accomplishments

  • Graduated six months early from High School.
  • High School GPA was 3.9-4.0.
  • Was on honor roll all four years of High School.

Certification

  • CPR certified
  • BLS certified
  • Food Handlers

Languages

English
Professional

About Me

  • Volunteered as a Elementary School tutor.
  • Accepted into the Culinary program in High School.
  • Took a BLS Class

Timeline

Nanny

Private Household
08.2023 - Current

Behavior Technician

B.E.S.T Autism Services
03.2023 - 08.2023

Cashier

Big Five Sporting Goods
11.2022 - 03.2023

Barista Trainer

Starbucks
10.2021 - 10.2022

Cashier/Server

Chubby's Diner
06.2020 - 09.2021

Cashier/Server

Sizzler Restaurant
05.2020 - 09.2021

Cashier Trainer

Mcdonald's
05.2020 - 06.2021

High School Diploma -

East Union High School

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Isabella Perez