Isabella Perez
Griffith,IN
Summary
Professional with strong background in customer service and administrative support. Skilled in managing front desk operations, including greeting guests, handling inquiries, and maintaining organized records. Adept at working in team environment and achieving results under changing conditions. Known for reliability, adaptability, and strong communication abilities.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Front Desk Staff Member
Ball State University
09.2024 - Current
- Increased customer loyalty by addressing concerns promptly and professionally.
- Contributed to team morale through effective collaboration techniques that fostered a positive work environment for all front desk staff members.
- Utilized strong multitasking skills to manage multiple tasks simultaneously while maintaining a friendly demeanor under pressure.
- Handled cash transactions accurately, maintaining proper accounting records for financial reporting purposes.
- Resolved guest complaints diplomatically, leading to increased overall satisfaction ratings.
- Answered customer telephone calls promptly and appropriately handled needs.
Office Clerk
Highland Parks & Recreation
01.2024 - Current
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained composure in stressful situations and continued to provide helpful and kind guest services for fantastic customer satisfaction.
Building Supervisor
Highland Parks and Recreation
04.2023 - Current
- Inspected grounds, equipment, and overall building to uphold safe and aesthetically pleasing standard.
- Supervised facility crew and general maintenance schedules.
- Managed a team of maintenance personnel to maintain cleanliness, functionality, and attractiveness of the property.
- Mentored and trained new team members on building operations, safety protocols, and tenant relations to maintain consistent service quality.
Education
No Degree - Nursing
Ball State University
Muncie, IN12-2028
Skills
- Customer service
- Effective communication
- Team collaboration
- Conflict resolution
- Training and mentoring
- Administrative skills
- Credit and cash payments
Accomplishments
- Received a job promotion within six months of hire date due to outstanding performance.
- Oversaw reservation payments via credit card and cash and had zero errors over the course of ten months.
Certification
- First Aid Certification - American Red Cross or St John Ambulance.
- CPR Certification - American Heart Association or Red Cross.
Timeline
Front Desk Staff Member
Ball State University
09.2024 - Current
Office Clerk
Highland Parks & Recreation
01.2024 - Current
Building Supervisor
Highland Parks and Recreation
04.2023 - Current
No Degree - Nursing
Ball State University
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