Isabella Perez
18102 Talavera Ridge ,TX
Summary
Driven and versatile professional with experience spanning operations, hospitality, leadership, and client relations. Known for combining efficiency with warmth—maintaining high standards while creating positive, people-focused environments. Adaptable, bilingual, and calm under pressure, I excel at solving problems, supporting teams, and delivering exceptional service in every setting. Continuously climbing the chain of opportunities, I’m focused on growth, learning, and gaining all the experience I can to lead with excellence and make a lasting impact wherever I go.
Overview
7
7
years of professional experience
Work History
Agent Success Manager
Resi Realty
San Antonio, Texas
06.2025 - Current
- Developed and maintained filing systems for important documents and records.
- Organized company events, meetings, and training sessions to foster team engagement.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Managed office inventory and placed new supply orders.
Tracked invoices and payments to ensure accuracy of accounts receivable and payable information. - Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Attended team meetings regularly to discuss updates on products, services and policies changes.
Server
Ottos IceHouse
San Antonio, Texas
04.2025 - Current
- Extensive knowledge of the history of the restaurant area (The Pearl).
- Comprehensive understanding of our company's mission and principles.
- Work very well under pressure, able to keep composure, and give great service even under high stress.
- Handled cash transactions accurately and processed payments efficiently.
- Always punctual to work.
Front Desk Receptionist
Trufusion Yoga
San Antonio, Texas
06.2025 - 07.2025
- Responded to customer inquiries via phone, email, and in person.
- Proficient in merchandise upselling
- Maintained an organized reception area, and ensured that all guests were attended to promptly.
- Greeted customers warmly, and made them feel welcome.
- Assisted customers in selecting appropriate products or services for their needs.
- Educated customers about the products and services offered by the company.
- Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
Vice President of Operations
Below Retail Electronics
San Antonio, TX
11.2024 - 04.2025
- Authorized inventory procurements based on market trends
- Provided training and mentoring support for new employees in the operations department.
- Organized meetings between senior management personnel to discuss operational strategies and objectives.
- Delegated work to staff, setting priorities and goals.
- Managed daily operations, including budgeting, forecasting, resource planning, and scheduling.
Server
Lodge Card Club
San Antonio, TX
04.2021 - 10.2024
- Ensured that each guest was served courteously, quickly, and efficiently.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Operated POS terminals to input orders, split bills and calculate totals.
Server/Host Trainer
Hops and Hounds
San Antonio, TX
08.2020 - 07.2021
- Assisted in training new servers.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Provided excellent customer service to ensure satisfaction.
- Delivered food orders promptly and courteously.
- Prepared checks, itemizing total meal costs and taxes.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Provided exceptional service to high volume of daily customers.
Cashier
HEB Grocery Store
San Antonio, TX
04.2019 - 02.2021
- Balanced daily transactions on a computerized point-of-sale system.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Answered customer inquiries regarding store policies and procedures.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Built and maintained productive relationships with employees.
Education
Realestate License - Realeastate
Champions School Of Real Estate
San Antonio, TX04-2022
Skills
- Employee training
- Staff supervision
- Project management
- Performance evaluation
- Customer service
- Operations management
- Cost analysis and savings
- Business leadership
- Profit and loss accountability
- Adaptability
- Relationship building
- Reliability
- Flexible
- Great at multitasking
- Good in stressful situations
- Decision-making
- Troubleshooting
- Active listening
- Critical thinking
- Cultural awareness
Languages
Spanish
Professional
Timeline
Agent Success Manager
Resi Realty
06.2025 - Current
Front Desk Receptionist
Trufusion Yoga
06.2025 - 07.2025
Server
Ottos IceHouse
04.2025 - Current
Vice President of Operations
Below Retail Electronics
11.2024 - 04.2025
Server
Lodge Card Club
04.2021 - 10.2024
Server/Host Trainer
Hops and Hounds
08.2020 - 07.2021
Cashier
HEB Grocery Store
04.2019 - 02.2021
Realestate License - Realeastate
Champions School Of Real Estate