Summary
Overview
Work History
Education
Skills
Languages
Timeline

Isabella Pinzon

Acworth,GA

Summary

Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

7
7
years of professional experience

Work History

Server

Hacienda Vieja Mexican Restaurant
02.2017 - Current
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.

Teacher's Assistant

Kids 'R' Kids
05.2022 - 07.2022
  • Kept classrooms clean, neat and properly sanitized for student health and classroom efficiency.
  • Handed out classroom materials, like pencils, paper and crayons.
  • Worked with lead teacher to monitor class schedule and take attendance.
  • Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher.
  • Collated classroom materials to help teachers prepare for daily instruction and activities.
  • Used behavior modeling and specialized teaching techniques to share and reinforce social skills.
  • Documented student progress and communicated with parents to keep informed.
  • Supervised residential and day treatment children during class and on field trips.

Server/Manager

Habaneros Taqueria Restaurant
06.2016 - 03.2021
  • Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
  • Led team of servers to consistently meet customer service and sales targets.
  • Completed daily procedure checklist and communicated changes to servers and kitchen staff.
  • Analyzed and generated end-of-shift and product inventory reports for performance and quality tracking purposes.
  • Established team strengths and weaknesses and exploited opportunities to boost employee output and customer satisfaction.
  • Identified and reported defective products and units to vendors and requested replacements to maintain food quality standards.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
  • Evaluated kitchen employee performance, initiated disciplinary actions and reassigned staff to meet changing customer volumes.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Helped general management develop prices based on inventory costs and portion sizes.

Education

Bachelor of Business - Business Administration And Management

Chattahoochee Technical College, Acworth, GA
12.2026

High School Diploma -

River Ridge High School, Woodstock, GA
06.2016

Skills

  • Quality Control
  • Seating Assignment Preparation
  • Special Dietary Requirements
  • Sales Expertise
  • Stocking and Replenishing
  • Guest Relations Management
  • Price Memorization
  • Banquet Coordination
  • Hospitality Service Expertise
  • Performance Improvement
  • Ordering Procedures
  • Service Prioritization
  • Sales Techniques
  • Warm and Friendly
  • Communications Protocols
  • Adaptable and Flexible
  • Anticipating Guest Needs
  • Natural Leadership
  • Conflict and Complaint Resolution
  • Customer Service and Rapport
  • Guest Flow

Languages

Spanish
Native or Bilingual

Timeline

Teacher's Assistant - Kids 'R' Kids
05.2022 - 07.2022
Server - Hacienda Vieja Mexican Restaurant
02.2017 - Current
Server/Manager - Habaneros Taqueria Restaurant
06.2016 - 03.2021
Chattahoochee Technical College - Bachelor of Business, Business Administration And Management
River Ridge High School - High School Diploma,

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Isabella Pinzon