Summary
Overview
Work History
Education
Skills
Timeline
Generic

Isabella Poche

CLINTON,TN

Summary

Diligent, experienced Medical Records Specialist with solid background in managing patient health records. Proven ability to maintain accurate documentation and improve record-keeping processes. Demonstrated expertise in confidentiality and compliance with regulatory standards. Ample experience in high-stress environments and performs well under pressure and with others. Fantastic with communication and keeping composure during stressful situations!

Overview

7
7
years of professional experience

Work History

Maid to Clean

Candice Wilkerson
07.2021 - Current
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Maintained a safe and healthy environment for clients by regularly sanitizing surfaces and properly disposing of waste.
  • Disinfected bathrooms and removed mold from shower stalls and bathtubs.
  • Reduced client complaints through consistent attention to detail and maintaining high quality cleaning standards.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Trained new staff members on company policies, procedures, and best practices to ensure consistent service delivery.
  • Performed regular inventory checks, ensuring adequate supplies were available for all tasks without overstocking or waste.
  • Ensured timely completion of tasks by managing daily schedules efficiently and prioritizing workload.
  • Supported a welcoming atmosphere within clients'' homes by respecting their privacy while performing necessary duties thoroughly yet discreetly.
  • Adapted quickly to new cleaning techniques and equipment when introduced, improving overall productivity levels.
  • Engaged positively with residents while cleaning apartments and common areas.

Medical Records Specialist

MCCX
08.2021 - 05.2024
  • Created new medical records and retrieved existing medical records by gathering appropriate record folders and contents and assigning and recording new record numbers.
  • Assisted in preparation of medical records to release to other medical facilities requesting for patient history and information.
  • Followed exact procedures for handling transfers and other releases of medical records.
  • Reviewed charts and flagged incomplete or inaccurate information.
  • Maintained patient records in compliance with security regulations.
  • Processed medical records requests from outside providers according to facility, state, and federal law.
  • Kept accurate log of requests for medical information and records.
  • Uploaded physician progress notes, history, and physicals into electronic medical records.
  • Improved patient care by maintaining accurate and up-to-date medical records for easy access by healthcare practitioners.
  • Collaborated with cross-functional teams to identify areas for process improvement in the handling of sensitive patient data.
  • Maintained compliance with HIPAA regulations through thorough staff training and continuous monitoring of security protocols surrounding patient data management.
  • Maintained relationships with medical providers, suppliers, and reporters.
  • Assisted healthcare providers with timely access to patient information, facilitating optimal treatment decisions.
  • Coordinated responses to subpoenas and other legal requests for medical records, working closely with legal counsel as necessary to protect patient privacy rights.
  • Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
  • Input data into computer programs and filing systems.
  • Reviewed medical records for completeness and filed records in alphabetic and numeric order.
  • Maintained accuracy, completeness, and security for medical records and health information.
  • Followed up with medical staff regarding missing information in patient records.
  • Assisted in training new staff on medical record processing and filing procedures.
  • Assisted in preparation of medical reports for external parties.
  • Tracked and monitored requests for medical records release.
  • Verified accuracy of patient information in medical records.
  • Responded effectively to requests for medical records from legal representatives, insurance companies, and other authorized parties in a timely manner.

Assistant General Manager

Buff City Soap
05.2022 - 08.2023
  • Handled cash accurately and prepared deposits.
  • Enforced quality assurance protocols to deliver ideal customer experiences.
  • Motivated, trained, and disciplined employees to maximize performance.
  • Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
  • Assisted in recruiting, hiring and training of team members.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Mentored and motivated team members to achieve challenging business goals.
  • Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
  • Analyzed customer feedback data to identify areas of improvement and develop solutions.
  • Improved employee morale through recognition programs that acknowledged individual achievements and team successes.
  • Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
  • Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
  • Developed and executed strategies to improve guest experience, resulting in positive customer reviews and increased repeat business.
  • Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
  • Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
  • Analyzed sales data to identify trends and opportunities for menu expansion or modification based on customer preferences.
  • Increased customer satisfaction by addressing and resolving concerns in a timely manner.
  • Maintained detailed records of all transactions, ensuring accuracy in accounting reports required for tax purposes or audits.
  • Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Reported issues to higher management with great detail.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Trained and guided team members to maintain high productivity and performance metrics.

Cashier

Baskin Robbins
08.2017 - 04.2021
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Welcomed customers and helped determine their needs.
  • Operated cash register to record transactions accurately and efficiently.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Greeted customers entering store and responded promptly to customer needs.
  • Learned duties for various positions and provided backup at key times.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Built relationships with customers to encourage repeat business.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.

Education

Certificate - Medical Assisting

South College
Knoxville, TN
02-2025

High School Diploma -

Coalfield High School
Coalfield, TN
05-2019

Skills

  • Medical Records Management
  • Insurance Verification
  • Medical Records Filing
  • Medical Office Procedures
  • HIPAA expert
  • Medical office administration
  • Records request handling
  • Telephone Etiquette
  • Medical information release
  • Patient confidentiality
  • Records Organization
  • Release of Information

Timeline

Assistant General Manager

Buff City Soap
05.2022 - 08.2023

Medical Records Specialist

MCCX
08.2021 - 05.2024

Maid to Clean

Candice Wilkerson
07.2021 - Current

Cashier

Baskin Robbins
08.2017 - 04.2021

Certificate - Medical Assisting

South College

High School Diploma -

Coalfield High School

Similar Profiles

CREATE PROFILE
Isabella Poche