Isabella Popa

- Monitored and restocked the toppings bar to ensure a diverse and appealing selection,
contributing to a 10% increase in customer satisfaction surveys.

- Handled cash transactions accurately and efficiently, maintaining a balanced cash drawer
and adhering to financial protocols.
- Conducted end-of-day inventory checks to monitor product levels, reducing instances of
running out of popular flavors and toppings during peak hours.
- Actively engaged in customer feedback collection, identifying areas for improvement, and
implementing changes to enhance the overall customer experience.
- Managed customer interactions by providing a welcoming atmosphere, assisting with flavor
choices, and ensuring a positive and enjoyable frozen yogurt experience.

- Greeted and engaged with customers, fostering a friendly and welcoming atmosphere,
contributing to a positive customer service experience.
- Managed cash register operations, ensuring accuracy in transactions and providing efficient
service during peak hours.
- Demonstrated proficiency in making custom drinks, showcasing attention to detail and
adherence to quality standards.
- Maintained a clean and organized cooking station, contributing to a hygienic and efficient
kitchen environment.
- Engaged directly with customers at the counter, providing a friendly and welcoming
atmosphere while taking and customizing orders based on individual preferences.
- Collaborated closely with fellow kitchen staff, waitstaff, and management to maintain open
communication and ensure a synchronized and efficient operation.
- Adapted quickly to changes in customer volume and menu demand, showcasing flexibility
and resilience in a dynamic kitchen setting.

- Successfully managed coaching sessions for kids of varying age groups, ensuring
efficient use of practice time and delivering effective training.
- Coordinated with fellow coaches to streamline practice schedules, fostering a
collaborative environment that maximized player development.
- Effectively communicated with players, providing support and guidance during practice
matches, contributing to a positive team atmosphere.
- Demonstrated quick problem-solving skills on the court, addressing challenges and
adapting coaching strategies to individual player needs.
- Assumed a leadership role in facilitating practice matches, guiding players through
drills, and fostering a positive and encouraging team culture.