Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Isabella Ramirez

Hayward,CA

Summary

Detail-oriented administrative professional with 5 years of experience in office management, scheduling, and communications. Skilled in handling complex tasks, managing operations, and leading teams to enhance efficiency. Proficient in coordinating meetings, managing correspondence, and preparing reports. Seeking to leverage leadership and administrative expertise in an administrative assistant or lead role.

Experienced administrative professional prepared for this role with strong background in office management, scheduling, and communication. Skilled in handling multiple tasks efficiently, ensuring smooth operations, and supporting executive teams. Team collaboration and adaptability to changing needs drive consistent achievement of organizational goals. Known for reliability and fostering positive work environment.

Overview

3
3
years of professional experience

Work History

Administrative Assistant

Ad Line Industries
05.2024 - Current
  • Manage financial records, process journal entries for cash receipts. Provide exceptional support, resolving inquiries and issues. Oversee stock levels, ensured accurate tracking and ordering. Collaborate with clients on design concepts, finalized artwork. Handle shipments ensuring timely and accurate deliveries.
  • Coordinated schedules and meetings for executives, ensuring efficient time management.
  • Managed communication between departments, streamlining information flow and enhancing collaboration.
  • Developed and maintained filing systems, improving document retrieval efficiency.
  • Assisted in budget tracking, contributing to accurate financial reporting and resource allocation.
  • Prepared reports and presentations, ensuring clarity and professionalism in communications.
  • Implemented office procedures that improved workflow efficiency and reduced turnaround times.
  • Trained new administrative staff on company policies and operational software tools.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Surpassed team goals by partnering with colleagues to implement best practices and protocols.
  • Transcribed and organized information to assist in preparing speeches and presentations.

Customer Service Supervisor

SGS Forensic Laboratories
07.2023 - 05.2024
  • Log and process incoming samples. Coordinate logistics for sample shipments and deliveries. Provide administrative assistance with documentation and reports. Handle inbound and outbound calls to vendors and customers. Scan and update paper documents into digital reports. Maintain and manage inventory of stock media and supplies. Train and supervise new hires. Assist clients with order and testing documentation.
  • Implemented process improvements that increased response times and enhanced customer satisfaction levels.
  • Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
  • Supervised daily operations of customer service team to ensure high-quality support and efficient workflow.
  • Developed training programs to enhance team performance and improve customer interaction techniques.
  • Conducted regular performance evaluations, providing feedback and coaching to foster professional growth within the team.
  • Analyzed customer feedback data to identify trends, informing strategic decisions for service enhancements.
  • Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
  • Enhanced team productivity through regular coaching, feedback, and performance evaluations.
  • Completed bi-weekly payroll f
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Streamlined workflow processes for increased efficiency in handling customer inquiries and complaints.
  • Coached team members to deliver hospitable, professional service while adhering to set service models.
  • Researched and corrected customer concerns to promote company loyalty.
  • Led regular customer service meetings to review progress identify challenges and provide feedback.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Reduced employee turnover by cultivating a supportive culture focused on professional growth opportunities and recognition of achievements.
  • Improved office operations by automating client correspondence, record tracking and data communications.
  • Conducted ongoing reviews of program financial systems to assess cost control measures.
  • Organized meetings for executives and coordinated availability of conference rooms for participants.

Customer Service Representative

SGS Forensic Laboratories
10.2022 - 07.2023
  • Maintain accurate records and paperwork for test samples. Handle customer service inquiries and manage client relationships. Stock and manage laboratory supplies. Scan paperwork into digital reports and assist with inventory management. Perform sample subbing for various analyses.
  • Assisted clients in resolving inquiries and issues, ensuring high levels of customer satisfaction.
  • Managed incoming calls and emails, providing timely responses to customer requests.
  • Collaborated with team members to streamline processes, enhancing overall efficiency in service delivery.
  • Trained new staff on company protocols and customer service best practices, fostering a knowledgeable team environment.
  • Analyzed customer feedback to identify trends, contributing to process improvement initiatives within the department.
  • Developed informational materials to educate customers on services offered, improving client understanding and engagement.
  • Responded to customer requests for products, services, and company information.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Collaborated with product team to communicate customer feedback, resulting in product enhancements.
  • Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
  • Analyzed customer service metrics to identify trends and develop strategies for improvement.

Education

High School Diploma -

Hayward High School
Hayward, CA
01.2020

Skills

  • Microsoft Office
  • Adobe Photoshop
  • Sage
  • Analytics
  • Communication
  • Organization
  • Strategic thinking
  • Spanish speaking
  • Administrative support
  • Microsoft Word
  • Time management
  • Microsoft Excel
  • File organization
  • Microsoft outlook
  • Filing
  • Strong problem solver
  • Scheduling
  • Documentation and recordkeeping
  • Office management
  • Database entry
  • Excel spreadsheets
  • Recordkeeping
  • Data organization
  • Calendar management
  • Filing and data archiving
  • Mail handling
  • Data entry
  • Customer service
  • Computer skills
  • Office administration

Languages

English

Timeline

Administrative Assistant

Ad Line Industries
05.2024 - Current

Customer Service Supervisor

SGS Forensic Laboratories
07.2023 - 05.2024

Customer Service Representative

SGS Forensic Laboratories
10.2022 - 07.2023

High School Diploma -

Hayward High School

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