Isabella Redd
Plano,TX
Summary
Compassionate nursing student seeking a Patient Care Technician position to gain hands-on healthcare experience while supporting nurses and providing high-quality patient care. Strong background in customer service, communication, and fast-paced environments with a focus on safety, teamwork, and patient comfort.
Overview
9
9
years of professional experience
Work History
Retail Shop Manager
Equinox Gym
2024.04 - Current
- Led daily operations to ensure exceptional customer service and satisfaction.
- Developed and implemented staff training programs to enhance team performance.
- Managed inventory levels, optimizing stock replenishment processes.
- Analyzed sales reports to identify trends and inform marketing strategies.
- Oversaw scheduling and staffing to maintain optimal coverage during peak hours.
- Navigated complex situations with customers or employees calmly and professionally, resolving issues in a manner that satisfied all parties involved.
- Motivated team members through regular feedback, recognition, and coaching, resulting in higher employee engagement levels.
- Improved customer satisfaction by addressing their needs promptly and resolving complaints with professionalism and empathy.
- Monitored store expenses closely to control costs while maintaining desired service levels for customers.
- Streamlined store operations by identifying inefficiencies in processes and implementing appropriate improvements.
- Increased sales by implementing effective visual merchandising strategies and maintaining an appealing store layout.
Tennis Receptionist
Lifetime Athletic Club
2024.10 - 2025.03
- Managed front desk operations, ensuring seamless check-in and member assistance.
- Coordinated scheduling for classes and appointments, optimizing resource allocation.
- Maintained accurate member records using club management software to enhance data integrity.
- Trained and mentored new reception staff, fostering a collaborative team environment.
- Resolved member inquiries and concerns promptly, enhancing overall customer experience.
- Streamlined communication between departments to improve service delivery and member satisfaction.
Sales Associate
Boot Barn
2022.11 - 2024.02
- By your actions foster a service and selling culture, exceed customer expectations and build consumer relationships that will be enduring
- Ensure customers receive the highest level of service through creating an engaging customer centric selling and service environment, accurate product knowledge, maintain SSC merchandising standards, and all other components of customer service
- Become an expert in our product categories and the features and benefits of individual products
- Maintain and achieve measurable goals including: sales per hour
- Be informed and understand current merchandise promotions, and current advertisements
- Actively seek new ways to improve metrics by partnering with the Store Manager and Assistant Store Manager
- Assist in floor moves, merchandising, display maintenance, set up sales, and store housekeeping
- Assist in processing and replenishing merchandise and participate in receiving and monitoring floor stock
- Adhere to all Company policies, procedures, and practices including signing, pricing, OSR, and loss prevention and comply with the Company's Time and Attendance policy and procedures
- Accurately and efficiently complete all sales transactions and maintain proper cash and media accountabilities at POS registers
- Demonstrate high degree of professionalism in communication, attitude and teamwork with customers, employees, corporate partners and vendors
- Demonstrate high level of quality of work, attendance and appearance
- Adhere to all Company Policies and Procedures and Safety Regulations
- Is attentive to customers and understands their needs, offers products that are aligned with the Consumers expectations
- Continually searches for ways to improve customer service
- Ensure Effective Communication - Listens carefully and attentively to others' opinions and ideas
- Communicates information clearly, concisely, and professionally
- Establish Trust - Follows through on commitments
- Promotes a culture of respect for, commitment to, and compliance with Company values, beliefs, and standards
- Ensures the protection of confidential information
- In general, the following physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job
- Required to lift, move and carry up to 40 pounds
Brand Ambassador
Altar'd State
2023.03 - 2024.01
- Cultivated brand awareness through effective customer engagement and product demonstrations.
- Developed and executed promotional strategies to enhance in-store visibility of merchandise.
- Trained new team members on brand values, product knowledge, and customer interaction techniques.
- Collaborated with management to identify market trends and adapt branding efforts accordingly.
Child Center Staff
LifeTime
2021.07 - 2022.11
- Worked all summer in the Child center
- Worked Birthday Parties, and Parents Night out events
- Worked day camps
- Greets, acknowledges, and interacts with members and guests in a friendly and professional manner
- Engages children in interactive activities that include storytelling, organized arts and crafts, singing, and games in the Kids Academy
- Monitors and interacts with children to maintain a safe and healthy environment with respect to the toys, sports equipment, other children, and surroundings
- Maintains the Kids Academy and other program areas by following the cleaning checklist and performing assigned tasks
- Promotes and sells Life Time Kids programs, products and services
- Ability to communicate and exchange information with guests who have inquiries about Life Time products and services
Babysitter
Babysitter
2017.06 - 2020.07
- Take complete responsibility for the child's safety and health while the parents are gone.
- Communicate everything to parents
- Entertain the child with rules still in place
Education
Middle School - Skills for Living
Pearson Middle School
Frisco, Texas2018-12
Bachelor of Science - Nursing
Collin College
Plano, TX2028-12
High School - Debate, Dollars+Sense, Principles of Business Marketing Finances, Floral Design, Advanced Floral Design, Advanced Placement Language, Advanced Placement US History, Advanced Placement Literature, Advanced Placement Economics, Advanced Placement Government, 3 years of Spanish, 2 years of Honors English, 2 years of Honors History
Plano West Senior High
Plano, TX2023-06
Middle School - Speech
Robinson Middle School
Plano, Texas2019-12
Skills
- Effective written and verbal communication
- Enthusiasm
- Collaboration
- Persistent
- Financial planning
- Service excellence
- Customer relationship management
- Health and safety
- Patient Care Support
- Commitment to patient safety
- Communication & Compassionate Care
- Team Collaboration
- Organization & Time Management
- HIPAA Awareness
- Electronic Medical Records (EMR) Familiarity
- Vital Signs Knowledge (Coursework)
- Infection Control Awareness
- Customer Service & Conflict Resolution
Languages
English
Spanish
Activities
- Plano West Cheerleading, 2021-01-01, Present
- Jasper Cheerleading, 2019-01-01, 2021-01-01
- Interact Club, 2021-01-01, 2023-01-01
- Environmental Club, 2021-01-01, Present
- Women of Color Alliance, 2019-01-01, 2020-01-01
- French Club, 2019-01-01, 2020-01-01
- Student Council, 2017-01-01, 2018-01-01
- Plano West Cheer Leadership: Spirit Leader, 2021-01-01, 2022-01-01
- FCA, 2021-01-01, Present
Community Service
- Church Kids Center, Every Sunday Service, Collin County, TX, Elevate Life Church
- Vacation Bible School group leader, Collin County, TX
- Best Buddies, Plano, TX, Make cards for elderly home, Collin County
- Community Gardens, Plano, TX, Leadership prep school
- Mini Cheer Clinic, Plano, TX
- Feeding the Homeless, Collin County, TX
- National MS Walk, Frisco, TX
- Haun Field Day, Plano, TX
- Defy Galla (tear down crew), Collin County, TX
- Tango Tab, Collin County, TX
- Baking for the Firestation, Collin County, TX
Timeline
Tennis Receptionist
Lifetime Athletic Club
2024.10 - 2025.03
Retail Shop Manager
Equinox Gym
2024.04 - Current
Brand Ambassador
Altar'd State
2023.03 - 2024.01
Sales Associate
Boot Barn
2022.11 - 2024.02
Child Center Staff
LifeTime
2021.07 - 2022.11
Babysitter
Babysitter
2017.06 - 2020.07
Middle School - Speech
Robinson Middle School
Middle School - Skills for Living
Pearson Middle School
Bachelor of Science - Nursing
Collin College
High School - Debate, Dollars+Sense, Principles of Business Marketing Finances, Floral Design, Advanced Floral Design, Advanced Placement Language, Advanced Placement US History, Advanced Placement Literature, Advanced Placement Economics, Advanced Placement Government, 3 years of Spanish, 2 years of Honors English, 2 years of Honors History
Plano West Senior High