Isabella Restrepo Ossa
Wesley Chapel,FL
Summary
Dependable and hardworking professional with experience in dog grooming, pet care, customer service, and front desk operations. 2 Years Experienced in Dog handling Nearly two years of continuous employment at the same facility with growth from front desk to bather to groomer. Comfortable working in fast-paced environments, handling responsibility, and communicating. Clearly with clients. Bilingual in English and Spanish.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Front Desk Associate / Bather / Groomer
Doggy Day Inn Resort Daycare & Grooming
Tampa, FL
01.2023 - Current
- Employed continuously for nearly two years in a combined role supporting front desk operations, bathing, and grooming.
- Groomer (last 8 months): Complete up to four full grooms per day, including bathing, drying, brushing, trimming, nail care, ear cleaning, and finishing work.
- Evaluate coat condition, matting, skin concerns, and temperament before grooming.
- Use safe, calm handling techniques for puppies, senior dogs, and anxious or high-energy dogs.
- Bather (prior role): Bathed and prepped dogs of various sizes and coat types; assisted groomers to maintain workflow and scheduling.
- Front Desk (ongoing): Schedule grooming, daycare, and boarding appointments; check pets in and out; answer client questions and explain grooming and maintenance needs.
- Maintain cleanliness and safety standards throughout grooming and kennel areas.
Social Media Manager
Real Estate Elite
Wesley Chapel
04.2024 - 01.2025
- Create and manage social media content to promote listings and increase engagement.
- Track performance and adjust content to improve reach and visibility.
Lead Front Desk Receptionist & Social Media Manager
The Lash Lounge
Tampa-Odessa
04.2024 - 10.2024
- Managed scheduling, client communication, and daily front desk operations.
- Created social media content to support marketing and client engagement.
- Helped train new front desk staff.
Receptionist & Guest Sales Associate
European Wax Center
Carrollwood
04.2023 - 04.2024
- Scheduled appointments and assisted clients with services and product questions.
- Handled POS transactions and membership sales.
- Maintained a clean, professional front-of-house environment.
Sales Associate
HOTWORX Fitness Studio
Odessa
11.2022 - 04.2023
- Assisted clients with memberships and studio tours.
- Handled sales transactions and customer inquiries.
Education
Dog Grooming
Ingrid’s Grooming School
Tampa, FLHigh School Diploma - undefined
Steinbrenner High School
Lutz, FL01.2024
Skills
- Full-service dog grooming (all breeds)
- Bathing, drying, brushing, and prep work
- Clipper work and basic scissoring
- Nail trimming, ear cleaning, sanitary trims
- Mat removal and deshedding
- Handling puppies, seniors, and nervous dogs
- Grooming safety and sanitation
- Front desk operations and scheduling
- Customer service and sales
- Bilingual: English & Spanish
Certification
AKC Grooming Certifications – In Progress
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Social Media Manager
Real Estate Elite
04.2024 - 01.2025
Lead Front Desk Receptionist & Social Media Manager
The Lash Lounge
04.2024 - 10.2024
Receptionist & Guest Sales Associate
European Wax Center
04.2023 - 04.2024
Front Desk Associate / Bather / Groomer
Doggy Day Inn Resort Daycare & Grooming
01.2023 - Current
Sales Associate
HOTWORX Fitness Studio
11.2022 - 04.2023
High School Diploma - undefined
Steinbrenner High School
Dog Grooming
Ingrid’s Grooming School