Isabella Revilla-Farrelly
Jersey City,NJ
Summary
Creative Social Media Coordinator with positive attitude and great background in cultivating positive online presences across multiple social platforms. Successful developing and managing ever-changing social media content calendars for multiple sites. Coordinates well with graphics team and marketing group to meet objectives.
Overview
9
9
years of professional experience
Work History
Social Media Specialist
Ad Astra Events
01.2019 - Current
- Manage all aspects of posting content to various social media platforms on daily basis, such as proofreading content, including appropriate credits to partner vendors, adding hashtags, editing video reels, and answering to likes, comments, and share on all platforms
- Increased customer and partner engagement through social media.
- Successfully submit weddings to magazines and online blogs for publication
- Maintained company's social media presence by posting messages, answering posts, and monitoring responses.
- Liaise with graphic designer to obtain images
- Interacted with followers, clients, and vendors on various media platforms as well as represented brand throughout all posts and interactions
Animal Care Technician
Nashville Humane Association
08.2023 - 03.2024
- Provided daily care and attention to animals housed within the shelter, including feeding, enrichment, exercise, and cleaning
- Maintained clean and sanitary living environments for animals by regularly cleaning cages, kennels, and communal areas
- Monitored animal behavior and health status, promptly reporting any concerns or abnormalities to supervisory staff
- Implemented enrichment activities and socialization techniques to promote the well-being and mental stimulation of shelter animals
- Conducted behavioral assessments to evaluate temperament and suitability for adoption, providing input to adoption counselors as needed
- Maintained accurate records of animal care activities, including feeding schedules, medical treatments, and behavioral observations
- Participated in staff training sessions and continuing education opportunities to stay updated on best practices in animal care and welfare
- Collaborated with colleagues and volunteers to ensure a safe, clean, and enriching environment for all shelter animals, fostering a culture of teamwork and compassion.
Pet Services Representative
Nashville Humane Association
02.2023 - 08.2023
- Greeted visitors, potential adopters, and volunteers in a friendly and welcoming manner at the front desk of the animal shelter, increasing brand loyalty
- Provided excellent customer service by addressing inquiries, writing bios and providing information about available animals, and guiding visitors through the adoption process
- Processed adoption paperwork accurately and efficiently, including completion of adoption contracts and medical records
- Conducted follow-up communications with adopters to provide support, address concerns, and ensure a smooth transition for both the adopter and the animal
- Contributed to a positive and collaborative work environment by fostering teamwork, communication, and a shared commitment to animal welfare.
Customer Experience Coordinator
Serendipity Labs
01.2019 - 01.2023
- Greet warmly with visitors and users of lab at reception
- Oversee opening/closing as well as direct stocking and maintenance of lab, including reception, meeting rooms, member, and common areas to ensure continuity of business operations
- Participate in management of meetings and events books into lab
- Establish community through contribution to member events and ways to engage members inside/outside the lab
- Known for handling requests, visitors, and service requirements in professional manner.
Host / Front Desk
The Cheesecake Factory
01.2016
- Enhanced customer engagement, experience, and success through excellent service delivery
- Attained desired business outcomes by scheduling reservations for large meeting events, administering conflict resolutions, mediation, and collaborative communications during challenging situations
- Delivered effective training to new and existing staff members regarding customer service best practices, enhancing their skills and performance
- Drove operational excellence by leading overall front-desk activities and team processes
- Achieved highest client satisfaction by determining customer needs, resolving problems, and building solid rapport within time-sensitive environments.
Mortgage Loan Processor
Mortgage World Bankers
01.2020 - 01.2021
- Gather borrower information, verify loan documents and review file documentation to guide each loan from pre-approval to closing
- Computer savvy in MS Office Suite and proprietary mortgage-processing software, Encompass
- Adept in assisting qualified applicants with obtaining loans in a timely manner
- Able to successfully analyze and evaluate loan applications and write final contracts
- Proven track record of addressing customer needs while presenting and exploring all of their financial options
- The ability to cultivate trustworthy relationships, provide assistance, and abide by all regulations and laws
- Succeeded in gathering and verifying borrower information and closing dozens of mortgage loans.
Sponsorship Coordinator
Prime Social Group
01.2018 - 01.2019
- Promote key business initiatives by collaborating with partners and sponsors regarding brand activations, events/festivals organization, contract agreements, and executive-level meetings
- Ensure seamless execution of administrative projects, tasks, and initiatives within a fast-paced environment in conjunction with company's president
- Oversee all aspects of industry research and effectively communicate, coordinate, and correspond with sponsorship director and partner brands to verify agreements and strategic approaches to engagement
- Succeeded in organizing and recording sponsorship meetings with sponsorship director.
Receptionist / Office Assistant
Mortgage World Bankers
01.2015 - 01.2016
- Reduced VP of Sales' workload by providing expert level support for creation of management reports/presentations and coordination of sales-related activities and events
- Identified and resolved document discrepancies through accurate processing of application forms and maintenance of constant communication with clients
- Met assigned goals by developing flyers for loan officers and office events, preparing staff training calendars, and updating company website and social media accounts
- Oversaw all routine and ad-hoc office administrative tasks while providing excellent operational support for carrying out day-to-day commercial activities, involving mortgage and banking transactions.
Education
Bachelor of Arts - Corporate Communications
Baruch College
New York, NY01.2018
Skills
- Social Media Management
- Administrative Management
- Corporate Communications
- Customer & Client Relations
- Customer Engagement Initiatives
- Operational Excellence
- Reporting & Documentation
- Microsoft Suite
- Google Workspace
- Canva
- Customer Service
- Team Collaboration
Coursework
- Crisis Management
- Public Relations Campaigns
- Business Writing
- Public Speaking and Presentations
- Social Media & Marketing
Volunteer Experience
- New York Cares, New York, NY, 2015
- Hands On Nashville, Nashville, TN, 2020
- Nashville Humane, Nashville, TN 2018-2024
Timeline
Animal Care Technician
Nashville Humane Association
08.2023 - 03.2024
Pet Services Representative
Nashville Humane Association
02.2023 - 08.2023
Mortgage Loan Processor
Mortgage World Bankers
01.2020 - 01.2021
Social Media Specialist
Ad Astra Events
01.2019 - Current
Customer Experience Coordinator
Serendipity Labs
01.2019 - 01.2023
Sponsorship Coordinator
Prime Social Group
01.2018 - 01.2019
Host / Front Desk
The Cheesecake Factory
01.2016
Receptionist / Office Assistant
Mortgage World Bankers
01.2015 - 01.2016
Bachelor of Arts - Corporate Communications
Baruch College
Similar Profiles
Dana LaNette RisvoldDana LaNette Risvold
Lead Event Planner at Ad Astra EventsLead Event Planner at Ad Astra Events
Andrew MattaAndrew Matta
Freelance Arabic-English Translator & Interpreter at Ad Astra, Inc.Freelance Arabic-English Translator & Interpreter at Ad Astra, Inc.
Mrudula ChundiMrudula Chundi
Assistant Manager - Talent Sourcing at Ad Astra ConsultantsAssistant Manager - Talent Sourcing at Ad Astra Consultants
Rena SinghRena Singh
Assistant Coach at University Academy Charter High SchoolAssistant Coach at University Academy Charter High School
Raheem KingRaheem King
Warehouse Assistant at PetroChoiceWarehouse Assistant at PetroChoice