Isabella Rizzo
Mundelein,IL
Summary
Dynamic professional with a proven track record at Tricoci Salon and Spa, enhancing guest experiences through meticulous organization and efficient appointment scheduling. Demonstrated ability to elevate customer satisfaction and streamline operations, complemented by strong problem-solving skills and unwavering patience. Expert in managing diverse client needs with a focus on achieving exceptional service standards.
Overview
1
1
year of professional experience
Work History
Tricoci Salon and Spa
Tricoci
305 Hawthorn Ctr, Vernon Hills, IL 60061
08.2023 - 01.2024
- Maintained cleanliness of reception area, contributing to an inviting atmosphere for guests.
- Escorted clients to spa areas, treatment rooms, and offices.
- Handled payments and processed credit card transactions.
- Assisted in inventory management to maintain adequate supply levels for spa treatments and retail products.
- Facilitated seamless check-in and check-out processes, optimizing the overall guest experience.
- Proactively communicated any schedule changes or cancellations with clients in a timely manner, minimizing potential conflicts or dissatisfaction.
- Listened closely to customer complaints and responded appropriately to issues.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Banner Day Camp
Banner Day Camp
1177 Riverwoods Rd, Lake Forest, IL 60045
06.2023 - 08.2023
- Worked with children of varying age, interest, skill, and developmental levels.
- Organized and guided group activities by leading, coaching, and participating with campers.
- Managed daily operations of camp programs, ensuring smooth transitions between activities and maintaining participant engagement throughout the day.
- Increased camper satisfaction by consistently providing a high level of enthusiasm and energy throughout daily activities and special events.
- Provided clear instruction to activity and program participants to deliver fun and maintain safety.
Education
No Degree -
Mundelein Highschool
1350 W Hawley St, Mundelein, IL 6006005.2025
Skills
- Appointment Scheduling
- Strong Organization
- Telephone support
- Patience and composure
- Problem-Solving
Timeline
Tricoci Salon and Spa
Tricoci
08.2023 - 01.2024
Banner Day Camp
Banner Day Camp
06.2023 - 08.2023
No Degree -
Mundelein Highschool