Isabella Roberts
Lihue,HI
Summary
Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges. Offering solid foundation in business operations and management, with genuine eagerness to learn and grow within this dynamic environment. Results-driven manager with forward-thinking approach centered on company success and competitive growth. Demonstrated record of success in building successful teams and managing profitable operations. Proven leader with engaging demeanor and success working in most demanding environments. Talented in training and mentoring successful teams. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Small Business Co-Owner/General Manager
Mokihana Coffee Company
04.2024 - Current
- Collaborated with co-owner on critical decision-making regarding business growth opportunities and strategic partnerships.
- Managed day-to-day operations of the small business, overseeing personnel schedules and handling customer inquiries as needed.
- Managed financial aspects of the business, including budgeting, bookkeeping, and payroll.
- Established strong relationships with vendors to negotiate favorable pricing, ensuring cost-effective purchasing decisions.
- Implemented inventory management system for better organization and tracking of products, reducing waste and increasing profitability.
- Developed marketing strategies to attract new clients and increase revenue, including social media campaigns and local advertising.
- Oversaw staff hiring process, selecting candidates who aligned with company values and had relevant skills for each role.
- Interacted well with customers to build connections and nurture relationships.
- Hired and supervised training of over 4 employees every quarter.
Lead Barista/Manager of Operations
Sunrise Coffee
01.2021 - 04.2024
- Overseeing the day-to-day operations of the coffee shop, suggesting new items based on customer preferences, feedback regarding food quality, identifying strategies to retain and continue to attract customers.
- Receiving delivered cafe supplies, verifying that the correct items and quantities have been delivered and taking inventory of cafe supplies and ordering new stock as needed.
- Greet all customers with fast, friendly, personalized service and develops a rapport with our customers by learning their names, favorite drinks and food items.
- Controlled line, crowd with quick, efficient service, also showcasing and maintaining an orderly appearance throughout the coffee shop while having sales of $1,500-$2,500 per day.
- Mentored new staff members on proper techniques for espresso preparation and milk steaming, ensuring high-quality beverages.
- Streamlined workflow for barista team members by implementing effective task delegation.
- Received consistent positive feedback from customers regarding exceptional service and beverage quality.
Restaurant Hostess
Kauai Pasta Lihue
01.2021 - 01.2022
- Greeted incoming and departing Guest warmly with genuine smile and eye contact; escort them to assigned dining area; present menus; announce waiter’s name.
- Managed waitlist, seating charts and organization of reservations including knowledge of dining room and entryway to provide fast and courteous service to customers.
- Performed opening and closing routines as scheduled, including side jobs or miscellaneous administrative tasks as needed & assigned by General Manager or Assistant Manager.
- Knowledge of principles and processes for providing guest and personal services; this includes guest needs assessment, meeting or dealing directly with the public.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
Administrative Assistant
Nathan Wood General Contractor
01.2020 - 01.2020
- Self-directed, focused with excellent attention to detail in performing high-level functions.
- Assisted in quickly acquiring expertise in systems and procedures.
- Operated document scanner to scan documents and images into computer system for storage, retrieval, or e-mailing.
- Provided clerical support for office by performing general office duties such as copying, faxing, mailing, and other duties as assigned by supervisor or manager in order to accomplish job responsibilities.
Education
High School Diploma -
Kaua’i High School
Lihue, HI01.2021
Skills
- Ability to multitask, identify and swiftly solve problems
- Ability to work both independently and collaboratively with a team
- Highly disciplined with ability to follow instructions, both written and verbally
- Ability to work in a busy work environment with intense periods of activity
- Demonstrated ability to interact and communicate with diverse groups of people
- Highly experienced in operations management
- An eye for attention to detail
- Ability to coach and mentor individuals to reach success
Certification
- Certified Food Protection Manager (PIC) 2024
- Food Handler’s Certification 2022
Timeline
Small Business Co-Owner/General Manager
Mokihana Coffee Company
04.2024 - Current
Lead Barista/Manager of Operations
Sunrise Coffee
01.2021 - 04.2024
Restaurant Hostess
Kauai Pasta Lihue
01.2021 - 01.2022
Administrative Assistant
Nathan Wood General Contractor
01.2020 - 01.2020
High School Diploma -
Kaua’i High School
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