Isabella Robinson
Summary
Dedicated nursing student anticipating May 2026 graduation. Experienced in healthcare, customer services as well as personnel and operations management. Possessing a varied skill set and a passion for patient education, effective collaboration and holistic patient centered care.
Overview
9
9
years of professional experience
Work History
Nurse Extern
Tallahassee Memorial Healthcare
Tallahassee
05.2025 - Current
- Patient Care Tech in 25 bed pediatric med surg unit, assisting PICU and NICU to fill staffing gaps
- Assisted nursing staff with patient care and daily living activities.
- Monitored vital signs and documented changes in patient conditions.
- Communicated effectively with patients to provide comfort and support.
- Organized patient records and ensured accuracy of documentation processes.
- Shadowed nursing staff to better understand care approaches and learn proper procedures.
- Demonstrated knowledge of infection control protocols while providing patient care services.
- Supported post-operative care, monitoring patient recovery and reporting to RN.
- Maintained accurate documentation of all patient interactions in electronic health records system.
Branch Service Supervisor
Synovus Bank
Tallahassee
05.2017 - 08.2025
- Led daily branch operations ensuring compliance with banking regulations.
- Managed customer service initiatives to enhance client satisfaction and retention.
- Trained staff on products, services, and operational procedures to improve efficiency.
- Oversaw cash handling procedures to maintain security and accuracy in transactions.
- Assisted in resolving customer issues effectively through strong communication skills.
- Implemented process improvements to streamline branch workflows and reduce delays.
- Collaborated with other departments to ensure successful implementation of projects and initiatives.
- Reviewed daily activity reports from branch employees to ensure compliance with banking regulations and procedures.
- Promoted a positive work environment by encouraging team collaboration and problem solving.
- Monitored daily operations for efficiency and accuracy of transactions.
- Conducted regular meetings with team members to review performance objectives, discuss challenges, and provide feedback.
- Provided effective coaching, training, and mentoring to branch staff in order to increase sales performance.
- Provided guidance to junior staff members on how best to handle complex customer requests or complaints.
- Developed programs aimed at increasing employee morale among staff members.
Education
Associate of Science - Nursing
Tallahassee State Collge
Tallahassee, FL Skills
- Team collaboration
- Effective written and verbal communication
- Proficient in EPIC
- Technologically Savvy
- BLS Certified
- PALS Certified
- Efficient time management
- Organizational skills
- Excellent multitasking capacity
Community Involvement
- Active Big Bend Hospice Volunteer
- Previous projects completed with Sleep in Heavenly Peace, Tallahassee Urban League, Refuge House, Leon County Public Schools and Wakulla County Public Schools
- Active member of The Tallahassee Alumni Chapter of Sigma Alpha Iota Women's Fraternity
Timeline
Nurse Extern
Tallahassee Memorial Healthcare
05.2025 - Current
Branch Service Supervisor
Synovus Bank
05.2017 - 08.2025
Associate of Science - Nursing
Tallahassee State Collge