Isabella Rojo
Peoria,AZ
Summary
Current student seeking to build experience in providing outstanding customer service and food preparation within a team-oriented environment.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Crew Member
Culver's Restaurant
Glendale, AZ
08.2023 - Current
- Worked front counter, drive-thru, and other areas.
- Improved costumer satisfaction by providing friendly and efficient service at the register.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Contributed to increase sales by upselling menu items and promoting special offers.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Providing excellent customer service by greeting costumers and meeting quality expectations.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members and costumers.
- Strengthened workplace safety by promptly identifying potential hazards and taking corrective action as necessary.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
Barista
Starbucks
01.2023 - 07.2023
- Proficient in handling money, restocking merchandise and helping customers locate products.
- Operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Created wide variety of hot and cold drinks in average shifts with consistent positive customer satisfaction scores.
- Pleasantly interacted with customers and co-workers to promote a fun and positive environment.
- Controlled hectic lines with quick efficient service.
- Maintained a clean and safe work space
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Memorized every menu item's preparation and numerous off-label drinks to meet customer needs.
Team Member
Taco Bell
05.2022 - 01.2023
- Experience front and back stations to provide optimal coverage and versatility including taking orders, food preparation / handling.
- Kept work areas clean, organized, and clutter free to promote efficiency and team safety.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Responsible in processing payments / operating register.
- Pursues every opportunity to support team members and proactively address issues.
- Resolved customer complaints in a polite and professional manner.
- Trained new team members by relaying information on company procedures and safety requirements.
Education
High School Diploma -
Raymond S. Kellis
Glendale, AZ05.2024
Skills
- Adaptive and Dependable
- Active listening skills
- Consistent Punctuality
- Customizing Menus
- Daily Cash Flow Management
- Food Handling certified
- Leadership training experience
- Outgoing and friendly
- Preservation Methods
- Versatile
- Customer Engagement
- Teamwork and Collaboration
- Flexible Schedule
- Creativity and Innovation
- Well oriented multitasking
Certification
- Food Handlers Certification
Timeline
Crew Member
Culver's Restaurant
08.2023 - Current
Barista
Starbucks
01.2023 - 07.2023
Team Member
Taco Bell
05.2022 - 01.2023
High School Diploma -
Raymond S. Kellis