Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Isabella Ruekberg

Austin

Summary

Seasoned Manager and talented leader with over 5 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Manager of Operations

Zebo LLC. DBA Halcyon Coffee Bar
07.2021 - Current
  • Managed operations at both downtown and Mueller locations for Halcyon Coffee Bar for a period of 2 years during tenure
  • Facilitated the hiring and training of all barista and kitchen staff, with a focus on developing a strong, customer-focused team of leaders to carry out company’s mission
  • Handled administrative HR tasks, including timekeeping, compliance tracking, and benefits enrollment for both locations
  • Managed scheduling and time-off requests, optimizing labor costs while maintaining sufficient coverage, sometimes cross-staffing locations or cross-training staff members in new positions and filling myself in roles as necessary
  • Assisted owner directly in the sale of the Mueller location in 2024 and eventual closure and transition/handoff to new business

Department Manager

Delaware North Co.
01.2019 - 07.2021
  • Lead a team of over 100 baristas in the coffee department, overseeing the development and training of new cashiers who expressed interest in coffee
  • Assisted in the design of the Caffe Medici Coffee shop in the terminal expansion and served as "General Manager" of the shop during the hiring, training, and opening process until business was stabilized in Fall 2019.
  • Took on a role within HR during the 2020 COVID-19 business disruption, managing the recall process for furloughed employees and overseeing the recruitment and onboarding of new associates. Demonstrated flexibility and adaptability in a rapidly changing work environment.
  • Played an integral role in rapidly increasing business due to lifted travel restrictions in 2021, successfully staffing up from 4 to 13 restaurants. Coordinated hiring, onboarding, and training for a large number of employees to meet operational needs during a critical recovery period.
  • Acted as liaison to management during discussion with employee union liaisons. This was extremely necessary in order to maintain morale while navigating the challenges of a fluctuating workforce due to the factors of the pandemic and subsequent business changes.

Education

Bachelor of Science - Interdisciplinary Studies

Texas State University
San Marcos, TX
01.2018

Skills

  • Onboarding proficiency
  • Employee development strategies
  • Positive culture facilitation
  • Team mentoring
  • Company policy adherence expertise
  • Goal setting and development
  • Schedule and payroll coordination
  • Employee and customer engagement

Certification

ServSafe Manager Certification | 2021

Timeline

Manager of Operations

Zebo LLC. DBA Halcyon Coffee Bar
07.2021 - Current

Department Manager

Delaware North Co.
01.2019 - 07.2021

Bachelor of Science - Interdisciplinary Studies

Texas State University

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