Isabella Rush
Bethlehem,PA
Summary
Phlebotomist with experience at Home Depot and St Luke's Health Network, excelling with customer service and quality assurance. Demonstrated expertise in implementing safety protocols and improving patient experiences. Strong problem-solving skills and effective communication contribute to enhanced team performance and operational excellence.
Overview
4
4
years of professional experience
Work History
Phlebotomy Extern
St Luke's Health Network
Bethlehem, PA
05.2025 - Current
- Completed 80 hours and 100 blood draws to achieve proficiency in phlebotomy techniques.
- Developed expertise in processing blood and non-blood specimens for laboratory testing.
- Ensured patient comfort and a positive experience during blood collection procedures.
- Refined blood collection skills to prioritize patient safety and sample quality.
Assistant Department Manager
Floor & Decor
Whitehall, United States
07.2024 - 01.2025
- Facilitated product searches for customers to support project completion.
- Maintained inventory accuracy and coordinated with receiving department for timely product ordering.
- Reduced workplace incidents by implementing safety protocols and training over 40 associates.
- Optimized product merchandising strategies to enhance departmental sales.
Department Supervisor
Home Depot
Bethlehem, United States
06.2023 - 07.2024
- Managed over ten associates, fostering professional development and company growth.
- Analyzed weekly sales metrics to identify growth opportunities and drive revenue.
- Resolved diverse customer concerns, ensuring satisfaction and enhancing retention.
- Mastered multiple systems, including POS and online order management.
Customer Service Associate
Home Depot
Bethlehem, United States
06.2021 - 07.2023
- Processed customer returns in compliance with store policies and procedures.
- Directed calls to appropriate departments by identifying customer needs.
- Managed online order inventory through proactive communication with customers regarding policies.
- Facilitated a positive shopping experience by greeting customers and aiding in product searches or order pickups.
- Addressed and rectified various online and in-store order problems through strategic problem-solving and tailored solutions.
Education
Phlebotomy Technician Program -
Northampton Community College
Bethlehem, PA05-2025
Basic Life Support -
American Heart Association
Bethlehem, PA03-2025
Skills
- Problem solving and critical thinking
- Quality assurance
- Customer service and support
- Safety protocols
- Adaptability to change
- Effective communication
Timeline
Phlebotomy Extern
St Luke's Health Network
05.2025 - Current
Assistant Department Manager
Floor & Decor
07.2024 - 01.2025
Department Supervisor
Home Depot
06.2023 - 07.2024
Customer Service Associate
Home Depot
06.2021 - 07.2023
Phlebotomy Technician Program -
Northampton Community College
Basic Life Support -
American Heart Association
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