Isabella Ryan
Boston,MA
Summary
Dynamic and detail-oriented professional with a proven track record at Miniluxe, excelling in customer service and problem-solving. Skilled in scheduling and team collaboration, I enhanced client experiences and streamlined operations, ensuring efficient front desk management. Committed to fostering positive relationships and delivering exceptional service in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Front Desk Receptionist
Miniluxe
02.2025 - Current
- Greeted and assisted clients, enhancing customer experience through attentive service.
- Managed appointment scheduling using online booking systems, ensuring efficient use of resources.
- Answered phone inquiries and resolved issues promptly, fostering positive client relationships.
- Maintained organized front desk area, contributing to a welcoming environment for visitors.
- Processed payments and handled transactions accurately, ensuring financial integrity in operations.
- Collaborated with team members to streamline front desk procedures, improving overall efficiency.
- Assisted in inventory management of office supplies, supporting operational needs effectively.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Opened and closed the store alone. Trusted key holder.
Host
Stats Bar & Grille
05.2023 - Current
- Greeted and seated guests, ensuring a welcoming atmosphere.
- Managed reservation system, optimizing table turnover and guest flow.
- Coordinated with kitchen and service staff to support timely order delivery.
- Trained new hosts on operational procedures and customer service standards.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Developed rapport with regular patrons to foster sense of community within establishment.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
- Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
- Assisted customers with delivering orders, carrying additional trays and helping dish out items.
- Input orders accurately into POS terminal, split bills and accepted payments.
Insurance Agent Assistant
Fernandes Insurance Agency
09.2021 - 02.2022
- Assisted in processing insurance applications, ensuring compliance with regulatory standards.
- Coordinated communication between clients and agents to facilitate policy updates and claims processing.
- Maintained organized client records using agency management software for improved access and accuracy.
- Supported agents in preparing client presentations, enhancing understanding of policy options and benefits.
- Reviewed policy documents for accuracy, identifying discrepancies to ensure effective resolution before client distribution.
- Handled claims processing efficiently, expediting settlements in a timely manner for satisfied clients.
- Developed strong relationships with clients through regular communication and personalized assistance.
- Managed office administrative tasks such as filing, data entry, and correspondence management to maintain an organized workspace.
Education
Bachelor of Science - Psychology
University of Massachusetts, Boston
Boston, Massachusetts, MA12-2026
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Team collaboration
- Problem-solving skills
- Scheduling
- Verbal and written communication
- Hospitality services
- Phone etiquette
Timeline
Front Desk Receptionist
Miniluxe
02.2025 - Current
Host
Stats Bar & Grille
05.2023 - Current
Insurance Agent Assistant
Fernandes Insurance Agency
09.2021 - 02.2022
Bachelor of Science - Psychology
University of Massachusetts, Boston