Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Timeline
Generic

Isabella Sagmani

Sterling Heights,MI

Summary

Reading though my specific file I am a devoted worker with a history of using planned and constant methods to meet business needs. Skilled at handling pressure, adapting to new situations and challenges, and being able to bring a positive spirit to the work environment!

Overview

1
1
year of professional experience
1
1
Certification

Work History

Lead Telemarketer

Lend A Loan
Troy, MI
01.2025 - Current
  • Resolved customer complaints promptly and professionally while documenting details in CRM system.
  • Identified potential customers through cold calling and database research.
  • Created reports detailing telemarketing activities and results.
  • Updated customer information in the database accurately.
  • Greeted customers in a friendly, professional manner on the phone.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.

Store Associate

CVS Pharmacy
Macomb , MI
08.2024 - 01.2025
  • Answered telephone to give callers store information and look up order details.
  • Unloaded and moved merchandise to maintain aisles and set up product displays.
  • Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Operated scanning equipment for price checks and stock replenishment.
  • Processed returns and exchanges according to company policy.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.

Barista

Tim Horton's
Sterling Heights, MI
12.2023 - 08.2024
  • Received and accurately processed customer payments.
  • Maintained a clean and organized work environment, including cleaning coffee machines, countertops, and seating areas.
  • Managed morning rush of customers daily with efficient, levelheaded customer service.
  • Addressed and resolved customer concerns to maintain brand loyalty.
  • Provided excellent customer service by responding to inquiries quickly and professionally.
  • Ensured compliance with health and safety regulations, including proper food handling and cleanliness standards.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Utilized upselling techniques to promote bakery items and specialty drinks, increasing average order value.
  • Maintained calm demeanor during high-volume periods and special events.

Education

High School Diploma -

Macomb Community College
Clinton Township

Skills

  • Customer service
  • Database management
  • Inventory management
  • Conflict resolution
  • Effective communication
  • Time management
  • Schedule appointments
  • Service oriented

Certification

  • Serve Safe Certification

Affiliations

  • Other then my work life I do tend to focus more on school especially because I am finishing up my first year!

Timeline

Lead Telemarketer

Lend A Loan
01.2025 - Current

Store Associate

CVS Pharmacy
08.2024 - 01.2025

Barista

Tim Horton's
12.2023 - 08.2024

High School Diploma -

Macomb Community College