Summary
Overview
Work History
Education
Skills
Timeline
Generic

Isabella Sanchez

Yakima,WA

Summary

Dependable server/hostess successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards. Organized server with experience in restaurant environments. Effective creator of service structures with thoughtful organization. Efficient house manager and facilitator of rapid table turnover, boosting volume and increasing sales opportunities. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level server/ hostess position. Ready to help team achieve company goals.

Overview

5
5
years of professional experience

Work History

Server/ Hostess

Olive Garden
Yakima , Wa
09.2020 - Current
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Cultivated warm relationships with regular customers.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
  • Served food and beverages promptly with focused attention to customer needs.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Answered customers' questions, recommended items, and recorded order information.
  • Processed orders and sent to kitchen employees for preparation.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

Cashier/sales Associate

West Valley School Store
Yakima , Wa
09.2018 - 04.2019
  • Assisted customers by answering questions and fulfilling requests.
  • Performed end-of-shift cashout operations according to store policies, maintaining accurate counts and receipt records.
  • Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Operated POS terminals and cash drawer balancing.
  • Managed transactions with customers using a cash register

Education

High School Diploma -

West Valley High School
Yakima, WA
06.2020

Skills

  • Dining Customer Service
  • Sales Expertise
  • Order Accuracy
  • Wine Service
  • Menu Memorization
  • Suggestive Selling
  • Guest Relations Management
  • Check Payment Processing
  • Quality Control
  • High-Volume Dining
  • Cash Handling
  • Bill Computation
  • Food and Beverage Pairings
  • Hospitality Service Expertise
  • Performance Improvement
  • Pos Operation
  • Ability to Lift 30 Pounds
  • Operational Efficiency and Safety
  • Guest Satisfaction
  • Customer Service and Rapport
  • Identification Requirements
  • Special Requests and Substitutions
  • Warm and Friendly
  • Natural Leadership
  • Courteous Phone Demeanor
  • Guest Inquiries
  • Communications Protocols

Timeline

Server/ Hostess

Olive Garden
09.2020 - Current

Cashier/sales Associate

West Valley School Store
09.2018 - 04.2019

High School Diploma -

West Valley High School
Isabella Sanchez