Isabella Sanchez
Rio Rancho,NM
Summary
Dynamic manager with a proven track record at The Fix, excelling in performance evaluations and relationship building. Skilled in staff training and development, I enhanced team productivity and customer satisfaction. Leveraging marketing strategies, I successfully attracted new clientele while fostering a collaborative environment that prioritized clear communication and operational excellence.
Overview
2
2
years of professional experience
Work History
Manager
The Fix
01.2024 - Current
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maintained professional, organized, and safe environment for employees and patrons.
- Maximized performance by monitoring daily activities and mentoring team members.
- Managed and motivated employees to be productive and engaged in work.
- Improved marketing to attract new customers and promote business.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Crew Member
Raising Cane's Restaurants
06.2024 - 02.2025
- Prepared products following restaurant, health, and safety standards and procedures.
- Delivered exceptional service as illustrated through multiple positive Yelp reviews.
- Replenished serving stations with fresh food and cleaned up spills.
- Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
- Backed up servers by setting up trays and completing some food deliveries.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Operated cash register to ring up final bill and process various forms of payment.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Became familiar with products to answer questions and make suggestions.
- Documented customer orders and conveyed special requests to kitchen staff.
- Brewed coffee and tea and changed out drink station syrups.
Crew Member
Chik-Fil-A
01.2024 - 06.2024
- Operated cash register to ring up final bill and process various forms of payment.
- Took orders, prepared meals, and collected payments.
- Trained new team members on procedures, customer service, and sales techniques.
- Stocked shelves to organize aisles in assigned department.
- Collaborated with team members to complete orders.
- Became familiar with products to answer questions and make suggestions.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Worked well with teammates and accepted coaching from management team.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Worked front counter, drive-thru and other areas.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Assisted other team members to achieve goals.
- Accurately operated cash register to process customer payments.
- Completed milkshakes and ice cream desserts for customers.
- Brewed coffee and tea and changed out drink station syrups.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Documented customer orders and conveyed special requests to kitchen staff.
Education
No Degree - Psychology
Central New Mexico Community College
Albuquerque, NM05-2029
High School Diploma -
V. Sue Cleveland High School
Rio Rancho, NM05-2026
Skills
- Performance evaluations
- Relationship building
- Marketing
- Task delegation
- Staff training and development
- Team leadership
- Time management
- Clear communication
- Work prioritization
- Performance management
- Customer service
- Staff management
Timeline
Crew Member
Raising Cane's Restaurants
06.2024 - 02.2025
Manager
The Fix
01.2024 - Current
Crew Member
Chik-Fil-A
01.2024 - 06.2024
No Degree - Psychology
Central New Mexico Community College
High School Diploma -
V. Sue Cleveland High School