Isabella Sandoval
Aliso Viejo,CA
Summary
Effective Assistant Property Manager offering excellent skills in customer service, telephone etiquette and issue response. Works cooperatively with property ownership, vendors and residents. Thorough understanding of housing laws and resident management.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Leasing Professional
Greystar
05.2023 - Current
- Check Voice Messages and Emails
- Follow up accordingly with residents and prospects Utilizing CRM
- Scheduled tours, Send appointment reminders and confirmation Emails
- Follow up with prospects after a tour
- Follow up with residents after a work order is completed
- Assist residents with resident portal, setting up online payments
- Assist residents with instruction with lease renewals
- Assist prospects with their online application
- Complete the income calculation worksheet from Applicants
- Send applicants the Welcome sheet with move in Cost
- Create Passport card for amenities access
- Issue keys to vendors for vacant and occupied apartments.
- Invited prospects to fill out application upon completion of property tour.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Responded to requests and scheduled appointments for property showings.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Verified tenant incomes and other information before accepting lease applications.
- Distributed and followed up on tenant renewal notices.
Assistant Property Manager
Santiago & Georgian Apartments
05.2019 - 03.2023
- Assist in day-to-day operations of the property
- Scheduled property viewings and tours, Interview Prospects
- Follow up on prospects and residents using CRM
- Process Applications, Credit Checks, Rental Verification, Employment Verification
- Process Move-Ins, Move out Inspections
- Prepare New and Lease renewals
- Coordinate work order with technician
- Oversee the timely and successful completion of maintenance request
- Coordinate workload with Porter
- Collect, Scan deposit Rent Payments
- Open and closed work orders in Yardi
- Create Vendor's P.O
- Scheduled Vendor's Services
- Create detailed PRE-AME Reports
- Provided direct communication with Residents, and prospective residents
- Respond directly and immediately to property-related issues
- Utilized Spanish Language Skill and customer service experience when interacting with Spanish speaking residents.
- Followed up on delinquent tenants and coordinated collection procedures.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Escalated major issues to property manager for immediate remediation.
- Inspected common areas for cleanliness and notified maintenance of overflowing trash.
- Posted policies and rules in common areas for tenant review.
- Attended staff meetings and took extensive notes to share with property manager.
WAITRESS
Coco's Bakery Restaurant
09.2016 - 05.2019
- Kept server areas clean and stocked during service hours to increase efficiency while serving tables
- Maintained table settings by removing courses, replacing utensils, and refilling beverages promptly and courteously
- Achievements/Tasks Provide consistent and professional service Skillfully promoted items on beverage lists and restaurants specials Follow all safety and sanitation policies when handling all food and beverage to uphold proper health standards.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
INDEPENDENT INSURANCE BROKER (OWNER)
Reliable Insurance
05.2015 - 11.2017
- Manage the Irvine branch, responsible for all bill payments, receiving and processing banking transactions
- Calculated quotes and educated potential clients on insurance options
- Process Auto Insurance/Registration Services and receive payments
- Provide Notary and Live Scan Services
- Issue and process Life Insurance policies
- Collected all premiums on or before effective date of coverage.
- Generated quotes and proposals for clients to match individual needs.
- Provided comprehensive product knowledge and guidance to help clients on product selection.
- Met with prospective clients to discuss insurance needs and provide solutions.
LIVE SCAN SERVICES (OWNER)
Isabella O Sandoval Services
10.2013 - 11.2017
- Perform Live Scan services
- DOJ & FBI
- Perform Mobile Live Scan Services
- Public Notary
- Received training and certification from Biometrics 4 All
- Performed various administrative functions, including filing paperwork, delivering mail.
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
REGISTERED DENTAL ASSISTANT
Jan O'Dell DDS
01.2010 - 12.2014
- Greet, register, and prepare patients for dental examinations and procedures
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
- Effectively operated X-ray machines and CBCT Scan
- Thoroughly gathered and recorded medical/dental histories and vital signs
- Provided appropriate postoperative instructions.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Explained treatment procedures and instructed patients on home care guidelines.
Education
Real Estate License -
Nationwide Real Estate
01.2022
Registered Dental Assistant License -
Coastline Regional Occupational Program
01.2008
Certificate - Register Dental Assistant
Capistrano Laguna Beach ROP
01.1999
Coronal Polishing -
Cerritos College
01.1999
High School Diploma -
Trabuco Hills High School
01.1995
Skills
- Proficient in customer service
- Detail-oriented
- Telephone and Email Etiquette
- Prospecting Assistance
- Background Checks
- Application Processing
- Unit Inspection
- Property Inspections
- Team Collaboration
- Application Verification
- Works well independently
- Fluent in Spanish
- Fair Housing Policies
- Event Planning
Certification
- Real Estate License 2022
- Certificate of Completion Fair Housing 2023
Languages
Spanish
Native or Bilingual
Timeline
Leasing Professional
Greystar
05.2023 - Current
Assistant Property Manager
Santiago & Georgian Apartments
05.2019 - 03.2023
WAITRESS
Coco's Bakery Restaurant
09.2016 - 05.2019
INDEPENDENT INSURANCE BROKER (OWNER)
Reliable Insurance
05.2015 - 11.2017
LIVE SCAN SERVICES (OWNER)
Isabella O Sandoval Services
10.2013 - 11.2017
REGISTERED DENTAL ASSISTANT
Jan O'Dell DDS
01.2010 - 12.2014
Real Estate License -
Nationwide Real Estate
Registered Dental Assistant License -
Coastline Regional Occupational Program
Certificate - Register Dental Assistant
Capistrano Laguna Beach ROP
Coronal Polishing -
Cerritos College
High School Diploma -
Trabuco Hills High School