Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic
Isabella Sandoval

Isabella Sandoval

San Antonio

Summary

Isabella is a skilled and friendly managing bartender and cocktail server with previous extensive experience at Mala Fama LLC, recognized for enhancing customer loyalty through exceptional service and clientele building. Isabella is skilled in cash handling and Efficiently multitasking under high volume environments. As a part of the team at Mala Fama I successfully increased beverage sales while safely and accurately serving patrons, ensuring a memorable experience for guests while maintaining a professional and positive demeanor.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Managing Bartender

Mala Fama LLC
05.2024 - 08.2025
  • Managed inventory and ordering supplies, resulting in minimized waste and optimized stock levels.
  • Trained new bartenders on mixology techniques, customer service standards, and company policies to ensure consistent quality across the team.
  • Maximized profitability by implementing cost-effective strategies for purchasing and waste reduction.
  • Addressed customer concerns promptly and professionally, leading to enhanced patron loyalty and repeat business.
  • Implemented efficient scheduling practices for staff members, ensuring optimal coverage during peak hours while minimizing labor costs.
  • Managed cash handling procedures, maintaining accuracy and accountability throughout daily operations.
  • Collaborated with management to create promotional events that drew in new customers and boosted revenue.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Served high customer volumes during special events, nights, and weekends.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.

Cocktail Server

Mala Fama LLC
05.2024 - 08.2025
  • Provided attentive service, regularly checking in on guests to ensure their needs were met.
  • Managed cash transactions accurately, ensuring proper handling of payments and tips.
  • Developed strong relationships with regular guests, creating personalized experiences that encouraged loyalty.
  • Increased repeat clientele by building rapport with patrons and anticipating their preferences.
  • Boosted beverage sales through strategic upselling techniques and promoting daily specials.
  • Maintained clean and organized bar area.
  • Adapted to fast-paced environment, maintaining high-quality service during rush hours and special events.
  • Resolved customer complaints with empathy and professionalism, turning potential negative experiences into positive ones.

Education

High School Diploma -

Judson High School
Converse, TX
05.2023

Certification of Completion - Marketing

University of North Texas
Denton, TX

Skills

  • Cash handling
  • Customer service
  • Handling large groups
  • Alcohol awareness
  • Speed and efficiency
  • Menu memorization
  • Cleaning and sanitization
  • Efficient multitasking
  • Strong communication skills
  • Patience and empathy
  • Handling intoxicated guests
  • Handling guest complaints
  • Accurate cash handling
  • ID verification
  • Efficient service

Certification

T.A.B.C. certification

Food handlers certification

Languages

English
Full Professional

Timeline

Managing Bartender

Mala Fama LLC
05.2024 - 08.2025

Cocktail Server

Mala Fama LLC
05.2024 - 08.2025

High School Diploma -

Judson High School

Certification of Completion - Marketing

University of North Texas

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