ISABELLA SELLERS
Millsboro,DE
Summary
Client-focused financial services professional with 2+ years of experience in client service and administrative support roles within banking and commercial lending environments. Proven ability to manage confidential information, support high-volume operations, and collaborate cross-functionally while delivering exceptional client experiences. Highly organized, detail-oriented, and proficient in Microsoft Office and CRM systems.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Funding Administrator & Loan Servicing
Apex Commercial (Subsidiary of Firstrust Bank)
Horsham, Pennsylvania
06.2024 - Current
- Provide administrative and client service support for a commercial leasing portfolio of 3,500+ active contracts
- Prepare payoff letters, contract amendments, assumptions, and payment postings
- Review and audit 150+ leasing contracts monthly to ensure compliance and maintain accurate database records
- Handle sensitive financial and legal documents with strict confidentiality
- Manage high-volume, deadline-driven workloads while meeting daily funding cutoffs
- File Uniform Commercial Code (UCC) documents for all booked contracts
- Process vehicle titling and lienholder documentation
- Distribute and manage office mail and related administrative tasks
- Process and verify proof of insurance for leased assets, ensuring coverage compliance prior to funding
- Manage insurance billing cycles, including tracking, posting and reconciliation
- Collaborate cross-functionally with Sales, Credit, Documentation, and Customer Service teams to support efficient operations
- Subsidiary of Firstrust Bank
Customer Service Representative
Firstrust Bank
Horsham, Pennsylvania
10.2023 - 06.2024
- Delivered prompt, compliant responses to customer inquiries in a regulated banking environment
- Maintained strict adherence to confidentiality, bank policies, and regulatory requirements
- Analyzed customer financial information to recommend appropriate banking products
- Assisted in training new team members.
- Communicated complex information clearly to clients via phone and written correspondence
- Collaborated with internal teams to resolve multifaceted client issues
- Ranked #1 out of 12 representatives in customer satisfaction scores
Independent Contractor
Instacart
04.2020 - 10.2023
- Delivered high-quality client service resulting in 99% 5-star customer satisfaction across 200+ deliveries.
- Managed competing priorities and strict deadlines in a fast-paced, customer-facing environment.
- Communicated proactively with clients to ensure accuracy and satisfaction.
Personal Trainer & Sales
Philadelphia Sports Club
Chalfont, Pennsylvania
06.2021 - 01.2022
- Collaborated with colleagues to enhance overall client service experience.
- Scheduled appointments with clients and communicated effectively with them via phone or email.
- Built and established relationships with members and guests to help in pursuit of fitness goals.
- Organized promotional events to showcase training services and attract new members.
- Tracked competitor activities including pricing structures, product offerings, promotional campaigns.
- Gathered feedback from existing customers to measure their level of satisfaction with our services.
- Conducted market research to identify target customer groups for personal training services.
- Attended industry conferences and trade shows to stay up-to-date with current trends in the fitness industry.
- Maintained accurate records of all sales transactions using customer management software systems.
- Negotiated deals and handled complaints or objections.
Education
High School Diploma -
21st Century Cyber Charter School
Downingtown, PA01-2021
Skills
- Administrative & Operational Support
- Customer Service
- Confidential Data Handling
- Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- CRM Systems (Salesforce)
- Organization
- Problem-Solving
- Adaptable and quick to learn
- Written & Verbal Communication
- Thriving in a fast-paced environment
- Cross-Functional Collaboration
Certification
• MAGIC Customer Relations Certified
• Passed National, PA State, and MD State Real Estate Salesperson exams
• Passed National, PA State, and MD State Real Estate Salesperson exams
Timeline
Funding Administrator & Loan Servicing
Apex Commercial (Subsidiary of Firstrust Bank)
06.2024 - Current
Customer Service Representative
Firstrust Bank
10.2023 - 06.2024
Personal Trainer & Sales
Philadelphia Sports Club
06.2021 - 01.2022
Independent Contractor
Instacart
04.2020 - 10.2023
High School Diploma -
21st Century Cyber Charter School