Isabella Serrano
Naperville,IL
Summary
Proven leader in retail management, adept at enhancing customer experience and streamlining operations for companies like Direct Tools Factory Outlet. Skilled in inventory control and team management, I've successfully mentored staff and boosted store performance through strategic planning and attention to detail. My approach consistently fosters positive customer relations and efficient store organization.
Overview
8
8
years of professional experience
Work History
Assistant Store Manager
Direct Tools Factory Outlet
2021.03 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
Front End Lead/ Starbucks Store Manager
Jewels Osco
2020.03 - 2021.03
- Monitored cash drawers in 14 checkout stations to verify adequate cash supply.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Maintained accurate records of sales and financial transactions.
- Developed and implemented strategies to optimize store sales and profitability.
Shift Lead
Dunkin' Donuts
2018.02 - 2019.12
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Trained and mentored new employees to maximize team performance.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Front Desk Receptionist
Serrano, Low And Hansen Law Firm
2016.07 - 2017.12
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
Education
Associate of Applied Science - Business Management
Waubonsee Community College
Sugar Grove, IL05.2026
Management Certificate of Achievement - Business Management
Waubonsee Community College
Sugar Grove, IL01.2022
Skills
- Problem-Solving
- Customer Service
- Customer experience
- Customer Service and Engagement
- Retail Operations
- Inventory Control
- Customer Relations
- Time Management
- Store Organization
- Attention to Detail
- Team Management
- POS Systems
Accomplishments
- While working at the Jewel Osco in Elburn I was apart of a team of 30 top managers for the preparation of the grand opening for a new Jewel Osco in Huntley IL. This was a huge accomplishment due to the fact that I was only 18! I was also apart of the grand opening for Direct Tools where I currently work.
- Documented online inventory issues which led to 13% sales increase for the year.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 25 staff members.
Timeline
Assistant Store Manager
Direct Tools Factory Outlet
2021.03 - Current
Front End Lead/ Starbucks Store Manager
Jewels Osco
2020.03 - 2021.03
Shift Lead
Dunkin' Donuts
2018.02 - 2019.12
Front Desk Receptionist
Serrano, Low And Hansen Law Firm
2016.07 - 2017.12
Associate of Applied Science - Business Management
Waubonsee Community College
Management Certificate of Achievement - Business Management
Waubonsee Community College
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