Isabella Serratore
Islamorada ,FL
Summary
With a background in tourism and hospitality spanning 10 years, I have grained a respect and knowledge on guest appreciation and satisfaction while working within the protocols provided by my places of employment. Guest satisfaction has, and will be top priority at all times, while maintaining an upbeat attitude and environment, within capabilities and protocols set by my places of employment. With this background I hope to grow within the ranks of the hospitality chain and learn as much as possible to create not only a blissful environment for my guests, but for my team as well.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Front Desk Agent
Hersha Hospitality Management LP
Islamorada, FL
02.2023 - Current
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Provided excellent customer service while upholding company policies.
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
- Processed payments accurately and efficiently.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Managed cash drawer responsibly throughout shift.
- Posted charges, updated accounts and issued bills to departing guests.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Wrote and maintained incident reports, daily activity logs and other documents as requested by management.
Education
Some College (No Degree) - Environmental Studies
Florida International University
Miami, FLSkills
- Transportation Information
- Guest Amenities
- Front Office Support
- Credit and Cash Payments
- Guest Relations
- Information Protection
- Safety and Security Procedures
- Report Generation
- Hospitality Services
- Administrative Skills
- Documentation
- Listening Skills
- POS Systems
- Effective Planning
- Administrative Support
- Customer Service
Certification
- Hospitality and Tourism Management via Florida Atlantic University.
Languages
Spanish
Professional
References
References available upon request.
Timeline
Front Desk Agent
Hersha Hospitality Management LP
02.2023 - Current
Some College (No Degree) - Environmental Studies
Florida International University
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