Isabella Serratti
Miami,FL
Summary
- Professional and knowledgeable Receptionist versed in administrative support and customer service. Offering 7 years of experience managing company reputation with customers. Highly efficient and accurate with strong planning, problem-solving and communication skills.
- Licensed Esthetician certified in permanent cosmetic procedures. Experience includes skin care facials, waxing, peels, acne treatments, lash application and microdermabrasion.
- Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
- Caring and compassionate Student Nurse well-versed in anatomy and physiology, nursing fundamentals and medical terminology. Responds to emergencies with grace and calm mentality. Demonstrated success in delivering superior care to multiple patients, balanced with high-volume task load.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Pahl Physical Therapy
11.2023 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Collected fees and payments.
- Expedited insurance verification processes by obtaining necessary information from patients, providers, and insurers.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Contributed to increased patient satisfaction by providing compassionate care and clear communication throughout the rehabilitation process.
Sales Associate
Miami Heat
11.2023 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
Clerical Office Staff Member
South Miami Ob-Gyn Associates
02.2021 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Helped patients complete necessary medical forms and documentation.
- Checked patient insurance, demographic and health history to keep information current.
- Used ECW to schedule appointments for doctor visits and procedures.
- Obtained payments from patients and scanned identification and insurance cards.
- Sanitized, restocked and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations/procedures.
Receptionist
South Motors Bmw
01.2019 - 12.2020
- Kept reception area clean and neat to give visitors positive first impression
- Operated multi-line telephone system to independently handle over 20 calls each day
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions
- Collected product payments from clients
- Directed incoming calls to internal personnel and departments, routing to best-qualified entity to respond to callers' needs
- Observed strict confidentiality rules to maintain data integrity and protect clients
- Assessed data and information to verify entry, calculation and billing code accuracy
Server
Pioneer Ridge Gracious Retirement Living
09.2017 - 06.2018
- Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints
- Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously
- Monitored guests for intoxication and immediately reported concerns to management
- Prepared beverages and filled food orders for customers
Education
Licensed Esthetician -
La Belle Beauty Academy
Miami, FLAssociate of Science - Nursing
South Florida College of Nursing
Doral, FL10.2025
Associate of Science - Nursing
Universal Career School
Miami, FL08.2021
High School Diploma -
Miami Southridge Senior High School
Miami, FL2019
Skills
- Telephone etiquette
- Organization skills
- Cash register operations/Credit card processing/Identification checks
- Invoicing procedures
- Teamwork and Collaboration
- Financial/Medical record keeping
- Payment Processing
- Customer Service
- Insurance Coverage Verification
- Patient Monitoring
- Vital signs monitoring
- Certified in CPR/AED
Certification
- First Aid/CPR Certified
Timeline
Front Desk Receptionist
Pahl Physical Therapy
11.2023 - Current
Sales Associate
Miami Heat
11.2023 - Current
Clerical Office Staff Member
South Miami Ob-Gyn Associates
02.2021 - Current
Receptionist
South Motors Bmw
01.2019 - 12.2020
Server
Pioneer Ridge Gracious Retirement Living
09.2017 - 06.2018
Licensed Esthetician -
La Belle Beauty Academy
Associate of Science - Nursing
South Florida College of Nursing
Associate of Science - Nursing
Universal Career School
High School Diploma -
Miami Southridge Senior High School
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