Isabella Shank
North Canton,OH
Summary
Proven team player with a track record of enhancing customer satisfaction at Culver's, adept in time management and problem-solving. Excelled in fast-paced environments, significantly contributing to team efforts and sales growth. Skilled in customer service and hospitality, consistently recognized for outstanding performance and dedication. Offering friendly and cooperative attitude, with willingness to learn and grow in dynamic environment. Brings understanding of importance of customer service and teamwork, along with ability to handle tasks efficiently and accurately. Ready to use and develop communication and problem-solving skills in [Desired Position] role.
Overview
3
3
years of professional experience
Work History
Crew Member
Culver's
02.2022 - Current
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Trained new team members on procedures, customer service, and sales techniques.
- Became familiar with products to answer questions and make suggestions.
- Contributed to increased sales by upselling menu items and promoting special offers.
- Participated in ongoing training programs to continuously update knowledge of company policies and procedures.
Food Runner
On Tap Bar & Grill
06.2023 - 08.2023
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Greeted customers and provided outstanding customer service.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Assisted servers in attending to guests'' needs, ensuring a smooth service flow during peak hours.
- Reduced wait times by efficiently transporting completed orders from the kitchen to the appropriate tables.
- Received positive feedback from both guests and management for exceptional work performance and dedication to customer satisfaction.
Education
Bachelor of Science - Exercise Science
Walsh University
North Canton05-2028
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-Solving
- Self-discipline
- Flexible Schedule
- Safety awareness
- Hospitality service expertise
Languages
Chinese (Mandarin)
Limited Working
Timeline
Food Runner
On Tap Bar & Grill
06.2023 - 08.2023
Crew Member
Culver's
02.2022 - Current
Bachelor of Science - Exercise Science
Walsh University
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