Isabella Shields
Woodstown
Summary
Adept at juggling multiple tasks, I enhanced guest experiences at Cracker Barrell by leveraging my hospitality service expertise and exceptional customer service skills. My proactive approach in upselling and maintaining high cleanliness standards significantly contributed to a positive dining environment. Recognized for my strong work ethic and memory retention, I consistently exceeded employer expectations without compromising service quality.
Overview
3
3
years of professional experience
Work History
Server
Cracker Barrell
06.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Babysitter
Thalia Rivera
09.2023 - 05.2024
- Followed specific guidelines from parents regarding children's routines and preferences.
- Adapted to children's moods and needs to provide emotional support.
- Organized fun activities and games to keep children engaged and entertained.
- Developed routines to help children feel secure and comfortable.
- Cared for children by preparing meals and providing snacks.
- Communicated positively with children and guardians.
- Prepared healthy, age-appropriate snacks and meals.
- Reassured children when upset providing emotional support and stability.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Improved child safety by vigilantly monitoring play areas and consistently enforcing rules.
- Communicated with parents regarding children's progress and development, raising any issues.
Customer Sales Assistant
Michele Wacker
03.2022 - 05.2024
- Managed inventory and maintained an organized store environment, reducing stock discrepancies and enhancing visual appeal.
- Built strong relationships with customers, fostering loyalty and repeat business.
- Provided personalized recommendations based on customer needs to boost sales and satisfaction levels.
- Processed cash and credit transactions accurately, maintaining a balanced register at the end of each shift.
Education
High School Diploma -
Arthur P Schalick High School
Pittsgrove Township06-2025
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Hospitality service expertise
- Memory retention
- Customer service
- Cleanliness standards
- Menu memorization
- Food running
Timeline
Server
Cracker Barrell
06.2024 - Current
Babysitter
Thalia Rivera
09.2023 - 05.2024
Customer Sales Assistant
Michele Wacker
03.2022 - 05.2024
High School Diploma -
Arthur P Schalick High School
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