ISABELLA SHORETT
Friday Harbor,WA
Summary
Detail-oriented professional experienced in managing client services and complex caseloads. Demonstrated success in coordinating educational initiatives and ensuring operational efficiency through effective team collaboration and customer engagement.
Overview
7
7
years of professional experience
Work History
Team Member
Wescott Bay Shellfish Co.
Friday Harbor, Washington
05.2024 - Current
- Managed reservations, point-of-sale transactions, inventory organization, and cash reconciliation.
- Educated customers on shellfish farming practices and products, enhancing their overall experience and satisfaction.
- Tracked stock levels and organized product rotation to maintain inventory accuracy and freshness.
- Participated in training new staff on operational procedures and best practices.
Aquatic Adventure Facilitator
Manly Kayak Centre
02.2026 - 04.2026
- Coordinated kayaking and paddleboarding events for schools, corporate groups, and private clients from planning to completion.
- Handled bookings, invoicing, client communication, and event logistics effectively.
- Led safety briefings and monitored weather and water conditions to uphold participant safety.
- Streamlined social media management and organized digital files for improved accessibility.
Social Work Intern
Presbyterian Night Shelter
10.2024 - 05.2025
- Coordinated services for active caseload, developed individualized service plans, and tracked client progress to enhance client outcomes.
- Connected clients with housing, healthcare, financial assistance, and community resources.
- Facilitated workshops on budgeting, hygiene, and independent living skills, empowering clients with essential life skills.
- Maintained detailed electronic case documentation while ensuring accuracy and confidentiality.
- Collaborated with multidisciplinary staff and supported administrative projects to streamline service delivery.
Dock Staff
Port of Friday Harbor
05.2023 - 08.2023
- Communicated with boaters via VHF radio and supported dock operations to ensure safety and efficiency.
- Coordinated marina reservations and slip assignments to optimize dock space utilization.
- Provided visitor assistance to improve overall guest satisfaction.
Multiple Roles
Seattle Boat Company
05.2019 - 08.2022
- Coordinated daily operations for a fleet of 12 rental boats serving over 200 customers each day.
- Oversaw fuel dock activities, guaranteeing compliance with established protocols.
- Supervised and trained 25 employees while managing schedules and cash reconciliation.
- Supported office operations by onboarding new hires in BambooHR, maintaining employee records, and processing Washington State vessel registrations and title transfers.
Education
Bachelor of Social Work - Minor in General Business
Texas Christian University
TX05-2025
Skills
- Case Management
- Client advocacy
- Goal setting and achievement
- Customer Service
- Team Leadership
- Administrative Support
- Problem solving
- Organization
Timeline
Aquatic Adventure Facilitator
Manly Kayak Centre
02.2026 - 04.2026
Social Work Intern
Presbyterian Night Shelter
10.2024 - 05.2025
Team Member
Wescott Bay Shellfish Co.
05.2024 - Current
Dock Staff
Port of Friday Harbor
05.2023 - 08.2023
Multiple Roles
Seattle Boat Company
05.2019 - 08.2022
Bachelor of Social Work - Minor in General Business
Texas Christian University