Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Isabella Smith

Wells,ME

Summary

Hello, I am Isabella Smith and thank you for looking over my resume and taking the time to consider me as an applicant. I am currently looking for a career in my field, Computer Science, I hope to get into some software development or database work, im also interested in expanding my own knowledge and building my skills with others . I work well in a team and on my own, I can easily fix problems and think outside the box.

Overview

6
6
years of professional experience

Work History

Customer Service Assistant

MMQCI
02.2025 - Current
  • Answered customer questions about product availability and shipment times.
  • Maintained clean and organized work environment to maintain customer safety.
  • Collaborated with team members to improve overall customer experience and boost company reputation.
  • Developed strong relationships with customers, establishing trust and loyalty through attentive service.
  • Maintained filing and organizing past orders into storage

Barista/Supervisor

Applegreen (previously HMS Host)
05.2021 - 02.2025
  • Customer service and communication skills
  • Work as a busy team as well as on my own
  • Flexibility in day-to-day tasks
  • Responsibility
  • Participated during company change over and store change over
  • Managed cash handling processes with accuracy, maintaining proper accountability for daily transactions.
  • Helped in creating multiple record-breaking profit days
  • Enhanced customer satisfaction by efficiently managing and delegating tasks to barista team members.
  • I was also considered a trainer for a majority of my time here
  • I also worked in the West Gardiner,ME location

Database Internship

Genotyping Center of America
01.2024 - 05.2024
  • Set up database
  • Updating devices and lab machines
  • Set up workstations and recommendations for new machines and lab equipment
  • Time management
  • Problem solving and initiative
  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
  • Gained valuable experience working within my specific industry, applying learned concepts directly into relevant work situations.

Cashier and Self Check Cashier

Walmart
05.2019 - 06.2020
  • Customer service and communication skills
  • Time management
  • Theft protection and attention to detail
  • Multi-tasking and responsibility
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

High School Diploma -

Massabesic High School
Waterboro, ME
06.2020

Bachelor - Computer Science

Thomas College
Waterville, ME
05.2024

Skills

  • Cash handling
  • Complaint handling
  • Customer consultation
  • Complaint resolution
  • Data entry
  • Documentation and reporting
  • File coordination
  • Staff education and training
  • Technical support
  • Relationship building
  • Teamwork and collaboration
  • Calm under pressure
  • Work prioritization
  • Problem resolution
  • De-escalation techniques
  • Computer skills

Accomplishments

I was a Lead Residential Assistant(renamed Community Assistant for 2 years and just a Community Assistant for 1 year in college. With that I learned how to help others where it is needed to make people be safe as well as upholding the rules of an area. I earned the Community Assistant Rising Star award in May of 2022, and the Community Assistant of the Year in May or 2023. I was the treasurer of the Gaming Club from 2023 to 2025 while at college. I participated in the Thomas College Leadership Academy all 4 years of college. As well as Maine Youth Leadership 3 day Seminar in 2015, and the 2 week Leadership Academy with NJROTC.

Languages

English
Full Professional
Spanish
Elementary

Timeline

Customer Service Assistant

MMQCI
02.2025 - Current

Database Internship

Genotyping Center of America
01.2024 - 05.2024

Barista/Supervisor

Applegreen (previously HMS Host)
05.2021 - 02.2025

Cashier and Self Check Cashier

Walmart
05.2019 - 06.2020

Bachelor - Computer Science

Thomas College

High School Diploma -

Massabesic High School

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