Isabella Soltero
Bremerton,WA
Overview
9
9
years of professional experience
1
1
Certification
Work History
Emergency Medical Dispatcher
Olympic Ambulance
12.2022 - Current
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch EMS units while tracking data in real-time environments.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Strengthened communication skills through regular interactions with others.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Efficiently managed emergency and non-emergency ambulance dispatching for 7 counties, overseeing 50+ units and prioritizing calls based on urgency.
- Coordinated deployment of 10+ nurses for an in-home medical care program, serving patients across 10 counties.
- Handled high-volume dispatch calls while maintaining focus, speed, and attention to detail.
- Effectively multitasked between phone communications, data entry, and real-time dispatch coordination.
- Provided hands-on training to 7 team members in dispatch and call-taking; successfully retained 5 within the organization.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Barista
Maynard's
01.2021 - 01.2022
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Controlled line and crowd with quick, efficient service.
- Independently managed breakfast rush service for 15 tables alongside a single cook, ensuring prompt and efficient guest service.
- Promoted daily specials and engaged customers with personalized drink recommendations.
- Maintained a clean, stocked, and welcoming café environment.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Restocked display cases with arrangements to promote specialty food items like bagels and muffins.
- Kept café gift shop fully stocked and organized with weekly resets.
- Showcased and promoted new products from local vendors to drive interest and sales.
Server
La Linda Cocina
10.2018 - 05.2020
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated friendly relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Answered customers' questions, recommended items, and recorded order information.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Checked guests' identification before serving alcoholic beverages.
Crew Member
McDonald's
01.2020 - 03.2020
- Operated cash register to ring up final bill and process various forms of payment.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Prepared products following restaurant, health, and safety standards and procedures.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Completed milkshakes and ice cream desserts for customers.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
Substitute Preschool Teacher
Kids Kountry
05.2018 - 03.2020
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Supervised lunchroom and recess activities.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Developed creative instructional strategies to keep students engaged and motivated.
- Conferred with parents or guardians, other teachers, counselors and administrators to resolve students' behavioral and academic problems.
- Documented student progress and provided regular updates to parents.
Busser
Los Cabos
06.2016 - 10.2018
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Delivered smooth and timely service to customers by offering additional silverware, extra napkins, and cleaning spills.
- Organized and cleaned assigned sections by sanitizing and cleaning table, counter, and kitchen surfaces.
- Collected trash, wiped up spills, and removed dishes to maintain fresh and clean customer areas.
- Greeted customers and provided menus upon arrival to dining room.
- Assisted with kitchen prep work to help operations run smoothly and meet customer needs.
- Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
Education
Associate of Science -
Olympic College
Bremerton, WA06-2027
High School Diploma -
North Kitsap Home School
Poulsbo, WA06-2020
Skills
- Stress tolerance
- Quick learner
- Accuracy and precision
- Order delivery practices
- Customer service
- Multitasking and organization
Certification
- EMT - Emergency Medical Technician
- CNA - Certified Nurse Assistant
- Neonate CPR
- Pediatric/Adult CPR & AED
- Mental Health First Aid
- Food Handlers
Timeline
Emergency Medical Dispatcher
Olympic Ambulance
12.2022 - Current
Barista
Maynard's
01.2021 - 01.2022
Crew Member
McDonald's
01.2020 - 03.2020
Server
La Linda Cocina
10.2018 - 05.2020
Substitute Preschool Teacher
Kids Kountry
05.2018 - 03.2020
Busser
Los Cabos
06.2016 - 10.2018
Associate of Science -
Olympic College
High School Diploma -
North Kitsap Home School
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