Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Isabella Sosa

Tampa

Summary

I am passionate about team development and training within collaborative and fast-paced environments. Throughout my experience in working with customers and team members I’ve developed valuable skills such as excellent customer service and providing constructive feedback. I am now seeking to transition into new field where these skills can contribute to driving growth and success.

Overview

2
2
years of professional experience

Work History

Team Trainer

Taco Bell Restaurant
06.2024 - Current
  • Led by example in all aspects of work, instilling a strong sense of professionalism and dedication within the team.
  • Trained other employees in customer service, food safety, and performance requirements.
  • Set positive example for team members by providing high-quality, efficient service.
  • Cross-trained existing employees to maximize team agility and performance.
  • Delivered feedback to decision-makers regarding employee performance and training needs.
  • Taught new team members correct procedures for all areas of operations.
  • Trained new employees in specific job requirements.
  • Provided one-on-one coaching sessions for employees struggling in certain areas of their role, resulting in increased confidence and job satisfaction.
  • Facilitated open communication between team members, fostering a positive work environment and increasing collaboration.
  • Mentored junior employees to improve performance, food safety, and customer service.

Cashier

PDQ Restaurant
11.2022 - 06.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Restocked and organized merchandise in front lanes.
  • Addressed customer needs and made product recommendations to increase sales.

Education

Sophomore- Senior Year - Criminal Justice

Leto High School
Tampa, FL

Freshman Year - Law

Jefferson High School
Tampa, FL
05.2022

Skills

  • New employee training
  • Customer service
  • Time management
  • Multitasking and organization
  • Team collaboration
  • Decision-making
  • Work Planning and Prioritization
  • Task prioritization

Accomplishments

Currently in my second semester of senior year I am studying to pass my Florida 911 public safety tele-communicator exam.

Timeline

Team Trainer

Taco Bell Restaurant
06.2024 - Current

Cashier

PDQ Restaurant
11.2022 - 06.2024

Sophomore- Senior Year - Criminal Justice

Leto High School

Freshman Year - Law

Jefferson High School

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