Isabella Soto
Sun Valley,CA
Summary
Hardworking and dedicated student offering part-time and full-time work experience. Knowledge in customer service and administration. Detail-oriented with excellent observational, organizational and communication skills.
Overview
6
6
years of professional experience
Work History
Waitress
Granville Restaurants & Cafe
04.2021 - Current
- Trained new hosts, ensuring high customer service standards with over 95% success rate
- Consistently achieved high tips and received positive customer feedback, leading to Employee of the Month recognition.
- Streamlined service workflows, reducing wait times and improving table turnover rates without compromising service quality
- Delivered exceptional customer service by promptly addressing and resolving guest inquiries and concerns, enhancing overall dining satisfaction
- Handled difficult customer situations with professionalism, turning potential issues into positive experiences
- Implemented effective upselling techniques to promote special menu items and beverages, increasing average check sizes and overall sales growth
- Liaison between guests and management, communicating feedback and suggestions to improve service quality and operational processes.
Sales Associate
Anthropologie
11.2020 - 02.2021
- Provided personalized service to customers, understanding their needs and recommending products, leading to increased sales and customer satisfaction
- Gained extensive knowledge of product lines and trends, enabling effective communication with customers and enhancing their shopping experience
- Assisted in setting up displays and arranging merchandise to attract customers and enhance shopping experiences, ensuring alignment with brand standards
- Assisted in executing operational functions such as shipment processing, receiving, and restocking, ensuring timely and efficient product flow
- Conducted inventory counts and maintained accurate stock levels, ensuring product availability.
Operations & Front Desk Associate
Crunch Fitness
08.2018 - 03.2020
- Handled administrative tasks such as answering phones, responding to emails, scheduling appointments, and managing member accounts
- Assisted in preparing reports and maintaining documentation related to memberships, sales, and operational activities
- Assisted in coordinating daily operations, including opening and closing procedures, inventory management, and equipment maintenance
- Provided operational support for marketing projects, ensuring tasks were completed efficiently and effectively
- Processed membership applications, renewals, and cancellations, handling sensitive information with confidentiality and care.
Education
A.A. - Psychology
Pasadena City College
Pasadena, CA07.2021
B.S. - Business & Marketing
California State
Northridge, CA05.2024
Skills
- Administrative Skills
- Detail oriented
- Leadership
- Multitasking
- Positive mindset
- Problem-solving
- Self-motivated
- Social Media
- Microsoft (Excel, Powerpoint, Word)
- Excellent communication
- Customer Service
Personal Information
Marketing & Business Student | Customer Service Leader | Passionate About Brand Experience
Timeline
Waitress
Granville Restaurants & Cafe
04.2021 - Current
Sales Associate
Anthropologie
11.2020 - 02.2021
Operations & Front Desk Associate
Crunch Fitness
08.2018 - 03.2020
A.A. - Psychology
Pasadena City College
B.S. - Business & Marketing
California State
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